L2 Dynatrace Consultant

Job Responsibilities and Requirements · Experience in Dynatrace implementation, preferably in a service provider network, with strong UNIX/Windows knowledge.

• Strong scripting knowledge in Shell, Python, etc.
• Knowledge of Dynatrace agent deployment and configuration for Java, PHP, Node.js, and .NET applications.
• Configuring Collectors, Web agents, Host agents, and API plugins.
• Creating monitoring dashboards for IT and business teams.
• Understanding incident rules and alerts, and defining them for applications.
• Triage, diagnose, resolve, or escalate internal system alerts to maintain SLAs.
• Understanding measures, business transactions, custom sensors, CPU samples, etc.
• Experience in integrations with other tools.
• Experience in high availability configuration in complex environments.
• Experience with REST, web services interfaces, XML, JSON, etc.
• Experience working as part of a team implementing Dynatrace for large global customers.
• Quick learner of various tools and ability to integrate where possible.
• Good communication and interpersonal skills.
• Out-of-the-box thinker with technical Savvy.
• Adherence to quality standards, regulatory requirements, and company policies.
• Support for on-call escalations, incident, and problem management.
• Ability to independently resolve tickets, meeting SLA requirements for volume and time.
• Focus on positive customer experience and CSAT through first-call resolution, with minimal rejected or reopened cases.
• Engage in value-adding activities such as updating knowledge bases, training new staff, coaching analysts, and participating in hiring processes.
• Contribute to business proposals and service improvement plans.