Mental Health Counselor, Successful Families

Position Summary The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. This position provides full-time, bi‑lingual, therapeutic counseling services to residents residing in both East and South Hillsborough County, who have no access to mental health therapy services either due to lack of insurance or lack of access to needed services. This position also provides evidence‑based Nurturing Parenting groups to parents/guardians enrolled in the program. Counselors will provide services through a community‑based model allowing services in‑home, at school or within the community where the participants reside. Counselors may also provide services virtually via Telehealth for participants with a documented need and may provide evening sessions when clinically appropriate. The Counselor collaborates with Promotoras as needed to obtain necessary resources for each client. The Mental Health Counselor reports to the Successful Families & HIPPY Program Manager and, in their absence, to the Director of Success 4 Kids & Families. Strategic/Transformational Duties and Responsibilities Responds to clients using agency, contract and program policies and procedures. Advocates for services and resources for families. Assists and participates in research activities required for grant sourcing and proposals. Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional Duties and Responsibilities Accepts referrals from internal programs, community partners/agencies and schools that function within our service delivery areas (East and South County) for needed therapy services. Contacts client families to offer and explain the Successful Families program and the services available. Performs initial assessment of client needs and coordinates with team members to fulfill the Family Support Plan. Provides strengths focused, client‑centered, individualized therapeutic services to families identified. Ensures complete confidentiality of all client business and transactions. Develops a comprehensive understanding of all internal and community programs and services available to clients, maintains awareness of changes in program/service offerings and stays informed of new offerings. Coordinates with the Program Manager and/or Clinical Director regarding client services as needed. Brings cases to closure within standard timeframes and submits client records for archiving. Submits reports to referral sources regarding the scope of services provided to the client and the client’s progress. Enters all appropriate interactions in the electronic health record. Enters all appropriate data in the Children’s Board of Hillsborough County data system. Conducts occasional outreach to community partners to make them aware of the Successful Families program. Participates and facilitates Nurturing Parenting Groups with Promotora’s in East and South County. Performs other duties as may be assigned by the Successful Families & HIPPY Program Manager or Director of Success 4 Kids & Families. Required Competencies Cooperation/Teamwork – Works toward win/win solutions, deals with conflict collaboratively, discusses root causes underlying the problem, develops effective working relationships. Engaging Communication – Relates to people openly, honestly, and sincerely; treats people with respect; is friendly and approachable; listens attentively; communicates ideas clearly; communicates appropriately with leadership and coworkers. Customer Service (Internal & External) – Recognizes and attends to important details with accuracy and efficiency; treats customers courteously; responds to requests in a timely manner; elicits feedback; considers both short and long‑term interests; proactively identifies needs; resolves complaints; takes responsible risks; creates strategies to serve customers more effectively. Adaptability – Adapts readily to changes, works effectively under stress, needs minimal supervision, remains reliable and results‑oriented, maintains productivity and composure under pressure, prioritizes work and establishes clear goals and plans. Problem Solving – Views problems as opportunities; anticipates potential problems and analyzes alternatives. Judgment – Gathers sufficient input before making decisions, sees interrelatedness between issues, considers alternatives, makes appropriate and timely decisions. Valuing & Fostering Diversity – Demonstrates respect for individual differences and establishes a climate where all people feel comfortable and productive, demonstrating sensitivity, empathy, and acceptance of cultural, racial, mental‑health, and socio‑economic diversity. Self‑Management – Takes responsibility for behavior and well‑being; works effectively under stress; adapts style to changing situations; remains professional. Education and Experience Master’s Degree in Mental Health, Social Work, Psychology or a comparable Master’s level program. Licensed or Licensed eligible as either a Licensed Clinical Social Worker, Licensed Mental Health Counselor or Licensed Marriage and Family Therapist. Minimum of two years experience in a clinical position working with children and their families. Knowledge, Skills and Abilities Bi‑Lingual (Spanish/English). Strong analytical ability and proficiency with applicable technologies and software. Effective presentation, written and verbal communication skills. Knowledge of community resources. Ability to collect and evaluate data. Ability to prepare reports related to clients. Ability to work independently. Ability to establish and maintain effective working relationships with others. Ability to problem‑solve. Ability to organize and prioritize work. Ability to accurately assess and diagnose clients. Skill in counseling others in attaining self‑sufficiency. Skill in operating Windows‑based computer programs. Knowledge of and compliance with HIPAA regulations. Knowledge of and compliance with the policies and procedures of the Agency. Team player who is passionate about the agency’s mission. Committed to collaboration and partnership building. Physical Demands/Working Conditions Physically, the employee is regularly required to sit and talk, occasionally required to stand and walk, and must be able to operate office equipment. The employee must be able to sit for sustained periods, effectively communicate with and assess clients using verbal and nonverbal cues. Duties are performed in an office setting, client homes, and other community locations. Personal transportation is required for client visits, training and meetings; weather may be variable. Travel Daily local travel for client visits. Hours Monday–Friday 8:00am–5:00pm, plus infrequent evenings and weekends for meetings, trainings or events. Equal Employment Opportunity Statement CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. #J-18808-Ljbffr Crisis Center of Tampa Bay