Case Aide I

Job Description

Job Description

Priority Position Deadline: Thursday, June 25th, 2026 at 3 PM

Full Wage Scale: $25.76 - $34.77

Benefits:

• Competitive Pay

• Paid Time Off

• 13 Paid Holidays

• MN PERA Retirement

• Weekend, Night & Holiday Premiums

• Health Insurance (Some plans at $0.00 per month)

• Dental Insurance

• Vision Insurance

• Onsite Fitness Room

• Excellent additional Benefit & Retirement Packages

• MN Paid Leave Program

• Employer Paid Short-Term Disability

Department: Health & Human Services Rating: B22

Supervisor Title: Varies FLSA Status: Non-Exempt

POSITION SUMMARY

This position is responsible for making defined decisions in supporting clients by identifying community services and resources; providing specialized information regarding clients' needs; and providing direct services to clients
when requested. Responsibilities may include providing information to participants; reviewing information; interviewing participants; and maintaining and coordinating the collection and maintenance of related files.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions of the position include, but are not limited to the following:

1. Performs case support activities, which includes answering inquiries from the public, verifying accuracy of data, entering data into data management systems, determining the scope of services, pre-screen for program eligibility and collecting documentation required for each case or initial application.
2. Provide assistance through data entry and service agreement documents.
   Troubleshoot edits and other issues with documents; resolve by strategizing with other HHS employees, the public, providers, and the state.
3. Processes funding requests and program applications. Ensures
   that the correct paperwork has been submitted. Timely and accurate data entry for service agreements, applications and forms.
4. Verifies coding, reconciles receipts, and collects payments from the public. Manages accounting tasks, including accounts receivable and cash drawer reconciliation.
5. Performs and/or arranges supportive aid services such as connecting resources to clients while providing safety/supervision to clients and minors.
6. Maintains inventory and office supplies. Handles outgoing program
   correspondence and schedules rooms and appointments.
7. Performs other duties of a similar nature or level.

MINIMUM QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the formal education, experience and training required.

Education

• High school diploma or G.E.D. and 2 years of administrative support in human services or related experience; or an equivalent combination of education and experience.

Trainings, Certificates, and Licenses

• Valid Driver’s License or evidence of equal mobility

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

To perform this position successfully.

• Basic human services principles, techniques and practices.
• Client documentation requirements.
• Knowledge of general office procedures, practices and work methods.
• Knowledge of preparation and processing of departmental bookkeeping, accounts receivable and collection operations.
• Ability to comprehend and interpret information as it is given.
• Ability to maintain confidentiality.
• Ability to read and comprehend legislative rules and regulations.
• Applicable Federal, State, and local rules and regulations.
• Providing customer service and de-escalation techniques
• Conducting research for clients.
• Ability to work independently and pay attention to accuracy and detail.
• Managing databases documenting clients’ progress and status.
• Maintaining accurate records and files.
• Using a computer and related software applications.
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Persons with Disabilities:
The above is a general listing of job duties. Essential and non-essential functions may vary by individual position.
Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment :
In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands: Work performed is sedentary in nature, and typically performed within the Government Center or a satellite office. May occasionally lift 15-20 pounds. Frequent wrist and finger manipulation due to high amount of filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, telephone, camera, and copier/scanner/fax machine. Occasional out of town travel may occur. Work interruptions are frequent. There is some pressure associated with project or activity deadlines. May also deal with individuals who may be emotionally charged. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

Disclaimer:
This description is intended to describe the kinds of tasks and levels of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Access to Not Public Data:
A county employee in this position may encounter Not Public Data as defined by Minnesota or federal law in the course of the job duties. Any access to Not Public Data should be strictly limited to accessing the data that is necessary to fulfill the defined job duties. While data is being accessed, the employee should take reasonable measures to ensure the Not Public Data is not accessed by unauthorized individuals. Once the work reason to access the data is reasonably finished, the employee must properly store the Not Public Data according to the applicable provisions of Mower County employee policies and Minnesota or federal law. All employees are expected to become familiar with and comply with the requirements of the County’s Data Practices and Data
Security Policies and a breach of these policies may lead to disciplinary action against the employee.