Parts Counter Associate

Kenworth Sales Company was founded in 1945 by the Treadways and is still family owned through 4 generations. With the combined service and support of over 1200 employees across 31 different locations, we were awarded the 2014 ATD Dealer of the Year Award and the 2019 Kenworth Parts & Service Dealer of the Year Award. Each of our Kenworth Sales locations has a similar culture throughout the entire company which makes you always feel a part of the family. Our Headquarters is located in Salt Lake City, Utah and is ran by Kyle Treadway-President of Kenworth Sales Company.

JOB SUMMARY

Handle internal and external customer requests for parts purchases, both in person and electronically.

DUTIES AND RESPONSIBILITIES

1. Wait on customers or mechanics at parts counter, phone or e¬mail.
2. Research customers’ requests and needs where necessary and determine correct part(s) needed.
3. If part(s) is in stock produce invoice from computer system. If not in stock and customer wants follow the ordering process.
4. Restock shelves and maintain parts bins, i.e., rearranging parts, clearing, labeling, etc.
5. Assist with annual parts inventory physical count, to include actual physical counting of parts, tallying of counts, etc.
6. Troubleshoot parts department paperwork as necessary. 
7. Troubleshoots and resolves problems as they arise with. Inventory control system.
8. Maintains a superior level of knowledge and expertise in the trucking industry in general and Kenworth Trucks in particular. Attends such training courses and seminars as required by Parts Manager. 
9. Coordinate parts returns to vendors when necessary and follow through to be sure credits are received.
10. Coordinate all parts department warranty claims. Service customer inquiries, process vendor warranty claim forms, etc., maintain aging of parts warranty receivables to levels set by management.
11. Assist Parts Manager in purchasing parts from local and out of state vendors.
12. Unpack and check all material for damage and correct quantity.
13. Clean and deliver cores to Parts Department ensuring they are appropriately tagged and boxed
14. Maintain both parts and service departments to include assist in housekeeping and stocking of parts.
15. Stock transfers and special invoices on a daily basis for all departments.
16. Assists Parts Manager with special projects as requested, including annual physical inventory count and miscellaneous tasks.

QUALIFICATIONS

Education: High School Diploma
2 years heavy duty truck parts experience.
Mechanical aptitude desirable.
Minimal computer aptitude desirable.
Ability to read and comprehend English instructions and information. 
Ability to operate warehouse forklift and complete formal training program.
Clearly legible handwriting.
Excellent organization and communication skills. 

WORKING CONDITIONS

This position involves both sedentary and other work. For part of the shift, employee will work at a desk in a warehouse setting doing paperwork, telephoning, filing, and ten-key. For part of the shift, employee will stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees, and customers. Lifting of at least 50 lbs. without assistance on a daily basis, as well as heavier loads with forklifts and/or additional assistance will be required. Will be exposed to noise, dust, exhaust fumes, and a variety of other hazardous and nonhazardous materials.

BENEFITS

We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.

Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.