(Temporary) Child Support Officer II - Savoy

Title: Child Support Officer II

State Dept: Office of Attorney General
Internal Dept: Goodwill Talent Solutions
Status: Non-Exempt - Full Time
Salary/Pay Rate: $19.00 per hour, weekly pay
Hours: Mon to Fri, 8:00am to 5:00pm

Address: 6161 Savoy, Ste 320, Houston, TX 77036


GENERAL DESCRIPTION
Performs entry-level/ routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity; enforcing

court orders for child support and/or responding to customer inquiries. Works under close/moderate supervision, with minimal/ limited latitude for the use of

initiative and independent judgment

EXAMPLES OF WORK PERFORMED
Prepares documents relating to legal and administrative actions to establish or enforce child support orders
Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES),

case/court documents
Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
Reviews cases to determine if the cases are eligible for closure

GENERAL QUALIFICATION GUIDELINES
Experience in interviewing and collections related to child support. Graduation from a standard senior high school or equivalent. Experience and education may

be substituted for one another.

Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques. Skill in interviewing and conducting investigations,

and in operation of computers and applicable computer software. Ability to detect and resolve error conditions, to select and transcribe data, and to communicate

effectively.

Physical Requirements/Work Environment:

- Ability to sit, stand, bend and reach.
- Ability to lift, push, pull, up to 25 lbs.