Store Operations Manager - Grand Rapids Store

Store Operations Manager

Our Perfect Match:

At L&M Supply, our ideal Operations candidate is someone who loves retail operations, coaching and leading employees to success, and creating a positive shopping experience for all our customers. We are looking for someone with 3 years of retail management experience AND in-depth knowledge of operations in retail. If that sounds like you, apply today!

Job Type: Full-Time Exempt

Schedule: Monday - Friday 7am-5pm, with 2 closing shifts a week and every other Saturday rotation

Targeted Pay Range: $55,000-$70,000 per year.

(Starting rate of pay varies based on factors including, but not limited to, location, experience and position offered. The actual salaried rate will equal or exceed the required minimum wage applicable to the job location.)

Duties & Responsibilities:

The Store Operations Manager will play a crucial role in supporting the leadership and management of store staff and daily store operations. This individual will be responsible for Store Manager duties, in their absence, and help make decisions related to operations, customer service, & employee relations.

• Manage multiple operational areas and balance team member expertise and development in each area.
• Oversee operational processes in the warehouse and front-end.
• Help manage and maintain cash operations and ensure proper procedures are in place.
• Accountable for staff scheduling, managing employee hours, and preparing bi-weekly payroll.
• Assist with the hiring process, onboarding new hires, and ongoing employee training.
• Help resolve customer issues and concerns.
• Address employee performance and/or productivity issues and works towards an improvement in said issues.

Teammate Traits:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are some traits we look for:

• Customer-Focus
• Ensures Accountability
• Collaborative
• Honesty/Integrity
• Decision-Quality/Decision-Making Abilities
• Reliability

Advantages for Full-Time Employees:

Our Full-Time employees are offered an extensive benefit package including:

• Health & Dental Insurance Packages
• 401(k) plan, with a generous employer match of 10%
• Life & Disability Insurance
• Paid Time Off - the longer you're with us, the more you get!
• 10% Employee Discount
• Wellness Program
• And much more!

At L&M, everyone plays a critical role in creating exceptional, modern-day retail experiences that are firmly rooted in our past. Our unique product line requires knowledgeable and friendly employees to ensure complete customer satisfaction. As we grow, we are committed to remain a small company at heart by treating people according to the Golden Rule. We always want our customers to leave with a smiling face and our staff to love coming to work for us.

If you are ready to make a difference as part of our team, apply today!

To learn more about L&M Supply, please visit our employment page by clicking  HERE