Enterprise Implementation & Success Manager

About Nash

Nash provides cutting-edge last mile logistics infrastructure to the world's largest enterprises. Our innovative SaaS platform enables seamless, efficient, and scalable logistics solutions, transforming the way businesses handle their delivery operations. 

Born in Silicon Valley in 2021, Nash is built by a top-tier tech team with experience from MIT, Uber, and Palantir. Our investors include a16z and Y Combinator. We're now looking for passionate and experienced professionals to power our next stage of growth in Australia & New Zealand. 

Position Overview:

As an Enterprise Implementation & Success Manager, you will drive the success of our largest and most strategic customers. You’ll build strong relationships, ensure customer satisfaction, and drive the adoption and growth of our platform. Your logistical and technical expertise will be key in understanding customer needs, addressing challenges, and delivering value. This role requires a proactive approach to managing customer accounts, a deep understanding of their logistics operations, and the ability to translate technical features into business benefits. 

We expect the scope of this role to grow as Nash grows, with opportunities to take on additional customers, regions, and responsibilities over time depending on your interests and capabilities. 

Key Responsibilities:

• Customer Relationship Management:

• Scoping and Implementation:

• Logistics and Technical Expertise:

• Customer Growth and Retention:

• Performance and Reporting:

What would make you a great fit for this role:

• Deep technical expertise - maybe you’ve spent some of your career as an engineer, product manager, or just love getting under the hood with tech. You should be able to write basic SQL queries, advise on integration architecture, and troubleshoot configuration issues. 

• Proven commercial track record - you’ve managed large, complex customer relationships and can demonstrate driving successful commercial outcomes like closing new business, contract renegotiations, or project management for implementations. 

• Excellent communication, interpersonal, and presentation skills - you communicate quickly, clearly, and concisely. You’re as comfortable building relationships with engineering teams as executives. 

• Operational acumen and logistics experience - you have an interest, or experience, working in logistics/shipping. 

• Ability to thrive in ambiguity and doing things for the first time - we’re going through a period of explosive growth, and you will need to balance moving quickly and building for the future.

You should have: 

• 5+ years of experience in consulting, customer success, product management, or related roles in a SaaS or logistics environment.

• Bachelor’s degree in Engineering, Business, Logistics, Supply Chain Management, or a related field; MBA or advanced degree is a plus.

• Proficiency with CRM (e.g. Salesforce), analytics (e.g.Tableau/Mode), and diagnostic tools (e.g. Datadog)

• Willingness to travel as needed to meet with customers and attend industry events.

About Us

• Well-funded scale up backed by the industry's finest institutional investors

• Fully remote culture - work from home (or wherever!)

• Quarterly in-person events to bond with teammates

• Competitive compensation

• Flexible paid time off

• Other great perks, such as a home office stipend

EEOC

At Nash, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.