Customer Success Associate

Jobtailor

Responsibilities Build upon foundational skills to support and manage the customer lifecycle. Act as an essential resource for troubleshooting and enhancements. Ensure customers are engaged and satisfied. Requirements Proactively support the onboarding process for new customers. Address and resolve a broader range of customer inquiries and issues. Assist with customer renewals and upselling opportunities. Monitor and analyze customer performance and engagement data. Provide intermediate‑level training and guidance to customers. Ensure implementation schedules, targets, and budgets are met. Collaborate with internal teams on customer feedback to improve products/services. Document detailed customer interactions and updates in CRM. Identify potential areas for service/product improvement based on customer feedback. Maintain and enhance strong client relationships. Soft Skills customer engagement troubleshooting customer satisfaction onboarding issue resolution training collaboration relationship management feedback analysis documentation #J-18808-Ljbffr Jobtailor

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Vacancy posted 4 days ago

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