Shuttle Driver Captain (Supervisor)

Shuttle Captain

The Shuttle Captain is a hands-on, working leader responsible for the overall leadership, coordination, safety, and daily execution of the hotel's shuttle and transportation operation. The Shuttle Captain will be regularly scheduled as part of the shuttle driving rotation and is expected to personally complete airport, airline crew, and guest shuttle runs while simultaneously providing leadership and oversight of the overall operation. This is not an administrative-only or supervisory-only position. The Shuttle Captain leads from within the operation and is expected to maintain an active presence with the team, guests, and airline crews.

In addition to regularly scheduled shuttle runs, the Shuttle Captain owns scheduling, staffing, recruiting, training and development, vehicle maintenance, safety and risk mitigation, service standards, communication, and appropriate coverage when call-offs or unexpected operational needs occur. The Shuttle Captain also helps own the entire arrival and departure experience at the front of the hotel, including the shuttle area, hotel entrance, parking lot, luggage assistance/bell services, market stocking, cleanliness, organization, and overall first impression of the property.

The Shuttle Captain is expected to lead from the driver's seat as well as lead the team. This position is intentionally structured as a working leadership role. The Shuttle Captain will have regularly scheduled shuttle-driving responsibilities and should not expect to function solely in an administrative or supervisory capacity. The Captain is expected to:

• Work alongside shuttle drivers as part of the normal schedule.
• Personally interact with guests and airline crews to understand the transportation experience firsthand.
• Demonstrate the service, safety, appearance, communication, and driving standards expected from the team.
• Use firsthand operational experience to identify opportunities for improvement.
• Remain flexible when operational demands change.
• Provide additional driving coverage when call-offs, high airport volume, airline activity, vehicle issues, or other circumstances require additional support.
• Maintain accountability for leadership responsibilities even while participating directly in daily shuttle operations.

The Shuttle Captain does not simply oversee the shuttle operationthe Shuttle Captain is an active part of it and owns its success from beginning to end.

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.