Experienced Automotive Service Advisor / 3 yrs Experience Required

Job Description

Job Description

Experienced Automotive Service Advisor

St. Petersburg, FL

Pay and Benefits

• $50,000–$85,000 annual earning potential
  
  
• Rewarding pay plan based on experience and performance

• Monday–Friday schedule, 8:00 a.m.–5:00 p.m.

• No weekends

• Paid time off

• Paid holidays

• On-the-job training

• Continued skill development

• Consistent customer traffic and workload

• Stable, long-term employment opportunity

Rainbow Muffler is looking for an experienced automotive service advisor to help manage customer communication, sales, scheduling, and the shop’s daily workflow.

We have served the St. Petersburg area for more than 35 years and perform a wide variety of services, including general automotive repair, brakes, steering and suspension, maintenance, diagnostics, air-conditioning repair, and custom exhaust work.

This is more than a basic front-counter position. We need someone who can communicate confidently with customers, sell needed repairs, organize the workflow, support our technicians, and help keep the shop operating efficiently throughout the day.

Responsibilities

• Greet customers and accurately document their concerns

• Prepare and present repair estimates

• Clearly and professionally explain recommended repairs

• Follow up with customers and obtain repair authorizations

• Schedule appointments and manage the daily workload

• Assign and dispatch work to technicians

• Monitor repair progress and keep customers updated

• Review technician inspections and build complete estimates

• Order and coordinate needed parts

• Process invoices, payments, and vehicle pickups

• Help monitor technician productivity and workflow

• Resolve customer questions and concerns professionally

• Maintain accurate repair-order documentation

• Assist with opening, closing, and daily shop procedures

• Maintain a clean, organized, and professional front office

• Help keep shop operations running smoothly when the owner is unavailable

Qualifications

• At least three years of automotive service advisor experience

• Strong working knowledge of automotive repairs and maintenance

• Excellent customer-service and communication skills

• Strong sales ability without using high-pressure tactics

• Ability to manage multiple vehicles, customers, and deadlines

• Comfortable using computers and automotive shop-management software

• Strong organization and attention to detail

• Dependable attendance and professional appearance

• Valid driver’s license and reliable transportation

• Ability to communicate effectively with technicians and maintain accountability

• Willingness to learn, develop new skills, and accept responsibility

The ideal candidate is confident, organized, dependable, and capable of taking ownership of the shop’s daily workflow. We are looking for someone who can balance customer service, sales, technician support, and operational responsibilities while helping maintain a productive and professional work environment.

Compensation will depend on experience, automotive knowledge, sales ability, leadership skills, and overall performance.