Residential Service Manager

Job Description

Job Description

About CRC: Our mission is to help our neighbors create paths to healthy food, stable homes and safe relationships. We do this through a variety of programs including emergency assistance, domestic violence emergency shelter, counseling, housing stability and access to food. Community Resource Center is widely recognized as the primary provider of social services and domestic violence programs in coastal North County San Diego, serving more than 7,200 people each year.

Position Profile: Under the supervision of the Director of Domestic Violence Services, the Residential Services Manager supports CRC’s mission and growth by managing the direct client services to participants in CRC’s residential programs and hotline services. Responsible for contributing to the procurement of grant funding and the development and achievement of grant objectives. Represent CRC in the community, fostering collaboration with other organizations and furthering organizational goals and objectives. Participate in the organization leadership team, contributing to overall strategic direction of the organization in addition to manage all develop all department staff to meet organizational and program objectives.

 

Essential Functions and Responsibilities:

• Provide oversight of 24-hour shelter, transitional housing and hotline operation.
• Develop and maintain best-practice policy and procedures and contract compliance for CRC’s residential programs and services.

• Recruit, train and provide direct supervision and general oversight of residential services case managers, coordinators and interns.

• Ensure that all grant requirements and outcomes are achieved and reported in accordance with requirements.

• Assist in developing grant proposals for the maintenance and expansion of CRC’s residential services.
• Assist the CRC management team to network and strengthen partnerships with organizations throughout the County of San Diego, for the benefit of program participants.
• Ensure availability and proper use of all program supplies, including bus passes, gas cards, gift cards and other items for program participants.

• Other duties as assigned.

Requirements:  

• Bachelor’s degree in Social Work, Psychology, Sociology, or a social service-related field required.
• Must have completed state certified 40-hour Domestic Violence Counselor training or complete within 90 days of hire.
• Minimum five years’ experience in domestic violence, victim/survivor services or related service delivery.
• Ability to work sensitively with traumatized and diverse populations and to manage crisis effectively.
• Effective oral and written communication skills with clients, co-workers, and community partners.
• Must possess strong computer and organizational skills, public speaking skills and ability to manage multiple tasks proficiently.
• Must be able to prioritize tasks, meet deadlines, maintain a professional relationship with clients and staff, consistently strive to present a positive image of the agency to the surrounding communities and be able to perform diverse tasks in an efficient and effective manner.
• Bilingual in Spanish preferred.
• MS Office expertise: Word, Excel, PowerPoint, Outlook, Teams.
• Must possess a valid Driver’s license.

Benefits:

• Medical insurance options, including plans with 100% of employee premiums covered by the employer
• Dental and vision insurance
• Life and AD&D insurance 
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
  
• Four weeks of paid vacation time accrued annually 
• Paid sick time
• 11 paid company holidays 
• Simple IRA retirement plan
  

Physical requirements :  

• Primarily sedentary with intermittent standing, walking, bending, stair climbing; occasional driving.
• Occasional light lifting and carrying objects weighing up to 25 lbs.
• Ability to work in a standard office environment at a computer, including repetitive use of a keyboard and mouse.

 

This position is non-exempt and is paid according to state and federal laws. Successful candidates must be able to pass LiveScan and TB test.

 

Community Resource Center is an Equal Opportunity Employer (EOE). All employees must have the legal right to work in the United States without support; sponsorship is not available, nor is relocation assistance.