Community Manager - Contract

Lupine Creative is a bespoke marketing agency leading brands to culture through experiences, individuals, and partnerships. Composed of cultural engineers and experts in behavior, we hunt for insights and feed off information. We understand how audiences think and what makes them ultimately consider, act, and convert. It’s not what we do that sets us apart, but how we do it. Our process is deeply rooted in research across all aspects of culture. We work with individuals, partners, and creators who shape what we all talk about in the boardroom, social feeds, and at the dining room table. ROLE Community Manager

REPORTS TO

Associate Brand Manager / Brand Manager(s), Copywriter(s)

DESCRIPTION

The Community Manager leads all on‑platform engagement and is responsible for shaping, protecting, and growing brand sentiment across owned and external community spaces. This role serves as the front line of audience interaction, ensuring timely, thoughtful, and on‑brand engagement while identifying trends, opportunities, and potential risks. The Community Manager works closely with Brand and Studio teams to inform strategy, elevate content, and drive meaningful community growth. Key responsibilities include: Lead day‑to‑day community management across owned and external platforms, including engaging, moderating, and posting in alignment with brand voice and guidelines. Actively manage brand sentiment by responding to community interactions, questions, and feedback in a timely and thoughtful manner. Monitor conversations to identify escalated issues, flagging and routing them to appropriate Team Leads when necessary. Follow and uphold all account posting, moderation, and community management guidelines. Proactively seek out emerging platforms, channels, trends, and cultural moments to inform fresh thinking and ongoing ideation for the broader team. Partner with Brand and Studio teams to align community insights with content, campaigns, and activation strategies. Support the Brand Manager in reporting, analytics, and trend tracking, translating community data into actionable insights. Track engagement metrics, sentiment trends, and platform performance to assess effectiveness and identify optimization opportunities. Maintain clear and consistent communication with internal teams to ensure alignment on messaging, tone, and response strategy. Serve as a brand steward within community spaces, ensuring interactions feel human, culturally relevant, and aligned with brand values.

QUALIFICATIONS

Minimum of two to three years of experience in community management, social media, brand marketing, or related fields. Strong understanding of social platforms, digital culture, and online community dynamics. Excellent written communication skills with a strong grasp of tone, voice, and audience nuance. Strong organizational skills and attention to detail. Ability to identify trends, cultural signals, and emerging conversations quickly and thoughtfully. Strong collaboration skills with the ability to work cross‑functionally with Brand, Studio, and Strategy teams. Experience with reporting, analytics, and performance tracking across social platforms. Proficiency in Google G‑Suite and familiarity with social publishing and analytics tools.

CONSIDERATIONS

The ideal candidate is deeply curious about culture, community behavior, and digital conversation. Must maintain the ability to work nights and weekends as needed, sometimes in excess of 16+ continuous hours. Must maintain access to reliable and consistent transportation and remain available for project‑related travel, including tasks that require the use of a personal or company‑issued vehicle, at all times. Hybrid work environment: 3 to 5 days in‑office each week.

COMPENSATION

This is a contract position with an initial term of six (6) months, with the possibility of extension based on performance and business needs. Compensation for this role ranges from $1,000 to $1,250 per week, commensurate with experience, skill set, and role alignment. Contract extensions and future opportunities will be evaluated based on performance, team needs, and scope of work. Lupine Creative is an equal opportunity employer. Seniority level Mid‑Senior level Employment type Contract Job function Management and Manufacturing Industries Advertising Services #J-18808-Ljbffr Lupine Creative