Front Office Supervisor

RAYUS now offers DailyPay! Work today, get paid today! The pay range for this position is $23.70 - $34.26 based on direct and relevant experience. RAYUS Radiology is looking for a Supervisor, Front Office to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Supervisor, Front Office, you will be responsible for managing the Front Office Associate teams, including operations, team member management, performance management and process improvements for assigned location(s). This role ensures the Team is consistently delivering the highest level of customer service. This is a Full-Time position working Monday to Friday from 9:00am-5:30pm. Essential Duties and Responsibilities Registration (30%) Greet and check‑in patients scheduled for imaging services; process payment as needed. Answer phones and handle calls in an efficient and friendly manner. Field phone calls appropriately for Center Team Members. Act as liaison between imaging technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information. Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup. Order office supplies as needed. Maintain supply of patient information sheets. Push patient imaging via electronic interfaces. Complete patient appointment confirmation calls and provide preparation instructions to patients. Fax/scan reports, billing information, and medical release forms as requested. Scheduling (15%) Arrange transportation, interpreters, and hotel accommodations for patients when appropriate. Enter and submit patient exam orders. Verify patient exam orders match exam schedules. Schedule referrals and ensure proper authorizations are obtained. Schedule walk‑in patients. Process requests for image orders and CDs from both referring physicians and patients. Maintain an up‑to‑date and accurate pending‑scheduling list. Maintain an up‑to‑date and accurate database of all current and potential referring physicians. Insurance (15%) Verify patient’s insurance coverage. Pre‑certify all patient exams with the patient’s insurance company. Obtain insurance authorizations. Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization, if needed, prior to patient appointments. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines. Team Member Supervision (35%) Proactively provide support to team members to ensure the highest level of patient satisfaction is reached and maintained. Ensure comprehensive knowledge of the company’s policies and procedures for all team members. Establish team member schedules to provide for planned time off, ensuring appropriate staffing levels and center coverage. Monitor and approve timecards. Participate with the manager in team member planning and the recruitment and hiring process. Initiate and participate in team member performance evaluations, compensation, and learning/development of team members, including performance improvement plans, disciplinary actions, and/or terminations. Schedule and facilitate regular team meetings and team member one‑on‑ones. Develop and monitor the team’s performance through a quality assurance (QA) process. Implement the onboarding and training program for new team members. Foster a team environment, ensuring appropriate communication between departments. Create and update center's information manuals as needed. Evaluate workflows and implement process improvements for the team as appropriate. Lead special projects and/or committees, as assigned. Other Tasks and Projects as Assigned (5%) Perform additional tasks and projects as assigned to support operational and business objectives. Requirements Required Qualifications High School Diploma or equivalent. Five (5) years of customer service experience. Five (5) years of medical front office experience, with demonstrated ability to serve as a resource to others, effectively train and coach team members, and identify process improvement opportunities. Two (2) years of experience supervising/leading direct reports. Advanced medical terminology and insurance knowledge. Highly proficient in using computer systems and typing, with advanced working knowledge of Microsoft Office Suite (Outlook, Word, Teams, Excel). Preferred Qualifications Associate degree in a medical related field. Bilingual. Benefits We offer benefits (based on eligibility) including medical, dental and vision insurance; 401k with company match; life and disability insurance; tuition reimbursement; adoption assistance; pet insurance; PTO and holiday pay; and many more. Visit our career page at to see them all. RAYUS is an EO Employer/Vets/Disabled. DailyPay implementation is contingent upon initial set‑up period. #J-18808-Ljbffr Insight Imaging