Customer Service Coordinator

Position Overview


We are seeking a detail-oriented Customer Service Representative to support domestic and international order management in a fast-paced corporate environment. This role is responsible for processing customer orders, coordinating logistics, maintaining customer records, resolving order issues, and partnering with cross-functional teams to ensure accurate and timely delivery.


Minimum Qualifications

• Associate degree or equivalent relevant work experience required
• 2+ years of customer service experience in a corporate environment strongly preferred
• Experience managing multiple priorities while maintaining a high level of accuracy
• Strong written and verbal communication skills

Key Responsibilities

Order Management

• Manage assigned domestic and international customer accounts to ensure accurate, error-free order processing.
• Receive, validate, and enter customer orders using PeopleSoft and SAP order management systems.
• Process export and offshore orders, including logistics coordination through Origin Manager.
• Create shipping templates for customer and plant locations.
• Select carriers based on routing guides and request freight quotes when needed.
• Gather shipment weights, dimensions, customer information, and plant details to coordinate bookings.

Logistics & Process Support

• Maintain and develop customer service processes for global customer service locations.
• Follow established procedures for international shipments while ensuring compliance with customs requirements.
• Track shipments and proactively resolve delivery delays.
• Ensure Fiber Data Delivery (FDD) documentation is available when required.

Customer Support

• Respond to customer inquiries regarding orders, shipments, product information, and documentation within established response times.
• Build product knowledge to recommend appropriate fiber products based on customer requirements.
• Generate RFQs and customer quotes.
• Resolve customer payment discrepancies by partnering with Commercial Operations.

Financial & Administrative Support

• Create and maintain electronic purchase orders (ePOs) for third-party vendors.
• Ensure appropriate approvals are obtained for vendor purchases.
• Review and approve vendor invoices for accuracy.
• Process credits, rebates, and return authorizations (RMAs) related to pricing adjustments and product issues.
• Maintain customer profiles and buying agreements within PeopleSoft and corporate systems.

Cross-Functional Collaboration

• Partner with Planning, Shipping, Quality Assurance, IT, Finance, Commercial Operations, Transportation, Credit, Billing, Freight Forwarders, and customers.
• Support global Customer Service teams as needed.
• Assist the Sales team with reporting and analysis.
• Participate in special projects and business improvement initiatives.

Required Qualifications

• Exceptional attention to detail
• Strong organizational and time management skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Excellent verbal and written communication skills
• Strong customer service mindset
• Effective problem-solving abilities
• Ability to work both independently and collaboratively
• Proficiency with:
  • Microsoft Outlook
  • Microsoft Teams
  • Microsoft Word
  • SharePoint

Preferred Qualifications

• Experience using SAP and PeopleSoft order management systems
• Advanced Microsoft Excel skills
• Experience supporting international order fulfillment and logistics
• Ability to adapt to changing business needs and support process improvements
• Experience working in a collaborative, team-oriented environment

Soft Skills

• Positive attitude
• Results-driven mindset
• Self-motivated and proactive
• Strong interpersonal skills
• Team-oriented
• Adaptable to change

Travel Requirements

• Minimal to no travel required
• Occasional travel to domestic manufacturing facilities or customer locations may be required as business needs arise

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.


Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.