Customer Care Representative

Customer Care Representative

A highly reputable manufacturing company is looking for a Customer Care representative to join their team! This role includes a large range of duties including but not limited to being the primary point of contact for customer inquiries via phone, email, and internal systems, processing customer orders accurately and promptly, coordinating with various teams to support order fulfillment and delivery, and communicating order status and updates to customers address and resolve customer concerns, discrepancies, or service issues professionally and maintain accurate customer records and documentation. Additionally, you will support customer-specific requirements and assist with customer returns, claims, and corrective actions, and much more!

Responsibilities

• Serve as a primary contact for customer inquiries through phone, email, and internal systems.
• Process customer orders accurately and in a timely manner.
• Coordinate with Production, Planning, Shipping, and Quality teams to support order fulfillment and delivery.
• Communicate order status, lead times, and shipment updates to customers.
• Address and resolve customer concerns, discrepancies, or service issues in a professional and timely manner.
• Maintain accurate customer records, order documentation, and correspondence.
• Support customer-specific requirements including labeling, documentation, and delivery instructions.
• Assist with customer returns, claims, and corrective action follow-up when required.
• Ensure compliance with all company policies, procedures, and applicable regulatory requirements.
• Support the organization in achieving established service and performance goals.
• Contribute to departmental metrics related to customer satisfaction, responsiveness, on-time performance, and service quality.

Essential Skills

• 2-3 years of Customer Support Care experience in food, flavor, fragrance, cosmetics, or manufacturing environment
• Customer service skills
• Data entry skills
• Experience with CRM systems such as SAP, NetSuite, etc.
• High School Diploma

Benefits

• Great benefits package
• Work life balance
• Stability and clear opportunities for growth into other areas of the dealership over time.

This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume along with your availability for a 10-minute phone call to dyseidenberg@ astoncarter.com

This is a Contract position based out of Carteret, NJ.

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Carteret, NJ.

This position is anticipated to close on Jun 13, 2026.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.