Customer Operations Coordinator

Customer Operations Coordinator

B2B Customer Success | Order Management | Manufacturing Operations

Chandler, AZ | Full-Time | Onsite

Monday–Thursday: 6:00 AM – 3:30 PM Friday: 6:00 AM – 10:00 AM Off most Saturdays and Sundays

About Zippertubing®

The Zippertubing Company is a privately held, American-owned manufacturer that has been delivering innovative engineered solutions since 1957. With approximately 40–50 employees, we're large enough to support customers around the world while remaining small enough for every employee to make a meaningful impact.

Our customized cable protection, wire harness, and engineered shielding solutions support mission-critical applications across Aerospace, Defense, Medical, Automotive, Space, and Industrial markets. Every solution we manufacture is designed specifically to meet our customers' unique requirements.

At Zippertubing, innovation, collaboration, and continuous improvement are part of our culture. We are looking for professionals who enjoy solving problems, building relationships, and contributing to a team where every role matters.

Position Summary

The Customer Operations Coordinator plays a vital role in delivering an exceptional customer experience from initial inquiry through final product delivery.

Rather than working in a traditional call center environment, you'll coordinate complex customer orders, collaborate with Engineering, Production, Quality, Shipping, and Sales teams, and ensure every order is accurate before entering into production.

This position is ideal for someone who enjoys balancing customer relationships with operational excellence while working in a fast-paced manufacturing environment.

Success in this role requires strong organization, attention to detail, critical thinking, and the ability to manage multiple priorities with confidence.

What You'll Do

Customer Relationship Management

• Serve as the primary point of contact for customer inquiries via phone, email, live chat, and in person.
• Build trusted relationships by providing responsive, professional service.
• Keep customers informed throughout the order lifecycle.

Order & Account Management

• Prepare, review, and process customer quotes and sales orders.
• Verify order accuracy including pricing, quantities, specifications, and shipping requirements.
• Manage order revisions, cancellations, returns (RMA), and customer requests.
• Coordinate payment processing and customer documentation.

Cross-Functional Coordination

• Partner with Engineering, Technical Sales, Production, Quality, Shipping, and Purchasing to ensure customer requirements are accurately translated into manufacturable solutions.
• Communicate changes and priorities across departments.
• Assist with government solicitations and customer-specific requirements when applicable.

Systems & Process Management

• Maintain accurate customer and order information within Microsoft Dynamics CRM/ERP.
• Monitor open orders and proactively resolve issues before they impact delivery.
• Identify opportunities to improve processes and enhance the customer experience.
• Maintain organized documentation and records.

What Makes Someone Successful

The ideal candidate:

• Enjoys solving problems and finding solutions.
• Takes ownership of customer issues until they're resolved.
• Thrives in a structured, detail-oriented environment.
• Learns new systems quickly.
• Communicates professionally with both customers and internal teams.
• Works well independently while collaborating across departments.
• Enjoys balancing multiple priorities in a fast-paced environment.

Qualifications Required

• Associate or Bachelor's degree in Business, Supply Chain, Communications, or a related field preferred. Equivalent combinations of education, professional training, and relevant work experience will also be considered.
• 4+ years of experience in one or more of the following: Customer Operations, Customer Success, Account Coordination, Order Management, Customer Service (B2B), Sales Support, Manufacturing Customer Support, Client Services.
• Experience using CRM and/or ERP systems in a professional environment.
• Strong Microsoft Office skills, including Outlook, Excel, and Word.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks while maintaining accuracy.
• Demonstrated problem-solving and critical-thinking abilities.

Preferred

• Experience supporting manufacturing, industrial, aerospace, medical device, electronics, or engineered products.
• Experience with Microsoft Dynamics or similar ERP systems (SAP, Oracle, Epicor, NetSuite, Infor, etc.).
• Experience supporting customized or engineered-to-order products.
• Associate's or Bachelor's degree in Business, Supply Chain, Communications, or a related field preferred. Equivalent combinations of education, training, and relevant work experience will also be considered.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account
• 401(k) with Company Match
• Company-Paid Life & AD&D Insurance
• Paid Parental Leave
• 80 Hours Vacation
• 48 Hours Sick Time
• Stable Full-Time Schedule
• Employee Referral Program

Schedule

Full-Time | Onsite

Compensation

Salary is based on experience, qualifications, and skills demonstrated.

Environment / Physical Demands:

While performing the duties of this job the employee will work in a multi-occupied open office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position involves sitting, talking and, hearing throughout the 8-10-hour shift. Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a step ladder or climb stairs as necessary. This position requires the ability to occasionally lift office products and supplies, up to 24 pounds.

Zippertubing® is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Zippertubing® is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Zippertubing® are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zippertubing® will not tolerate discrimination or harassment based on any of these characteristics. Zippertubing® encourages applicants of all ages.

**Direct Applicants Only:** The company is handling all recruitment for this position internally. Third-party recruiters or staffing agencies are asked to refrain from contacting the company at this time. Unsolicited submissions will not be considered.