Call Center Representative

Job Description

Job Description

Our client, a leading organization in the drone technology industry, is seeking a dedicated Call Center Representative to join their team. As a Call Center Representative, you will be an essential part of the customer support department supporting inbound and outbound communication efforts. The ideal candidate will demonstrate excellent communication skills, patience, and a proactive attitude, which will align successfully in the organization.

Job Title: Call Center Representative

Location: Sacramento, CA

Pay Range: $18

Shift: Monday - Friday, 8:00 AM to 5:00 PM

What's the Job?

• Handle inbound customer inquiries related to drone products and services with professionalism and courtesy.
• Assist customers by providing detailed information about drone features, specifications, and operational guidance.
• Troubleshoot basic drone equipment and software issues, offering solutions or escalating complex problems.
• Document customer interactions accurately within the company's CRM system for future reference and follow-up.
• Maintain a thorough understanding of current drone products, updates, and promotional offers to ensure accurate support.

What's Needed?

• High school diploma or equivalent required.
• Previous experience in customer service or call center roles preferred.
• Strong verbal and written communication skills in both English and Spanish.
• Proficiency with Windows, Microsoft Office, and CRM systems.
• Ability to multitask efficiently while maintaining a calm and professional demeanor in a fast-paced environment.

What's in it for me?

• Opportunity to work in a dynamic and innovative industry focused on drone technology.
• Supportive team environment with ongoing training and development.
• Consistent work schedule with regular hours, Monday through Friday.
• Potential for performance-based adjustments after the probation period.
• Work in a professional setting with a business-casual dress code.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.