Front Desk Receptionist/Support Staff for Behavioral Health Agency

Job Description

Job Description

Summit Psychological Associates is a growing community mental health agency that provides mental health and substance abuse treatment services to individuals and groups. We are looking to add a member to our Front Desk/Support Staff team to assist in various tasks within our agency. This is a fast-paced, high-volume office that needs a person who has excellent customer service skills and can work independently once trained.

Duties for this position:

Answer all calls coming in for the office, directing calls to staff members that can assist the caller if cannot assist them directly.

Copy insurance/Medicaid cards and collect copays at time of visit

Greet clients who attend services in person and complete necessary documentation with client.

Answer client questions, reschedule clients, take messages for clinical staff via phone.

Provide support to clinical staff by copying, faxing, scanning, and emailing materials.

Use agency electronic record to determine necessary copays and amounts due at time of visit.

Enter notes in electronic record related to phone calls or client interactions.

Assist in scheduling appointments for psychiatrist once a week and facilitate remote sessions from office for clients without remote capability from home.

This position is full time with two evenings a week until 8pm and a 30-minute lunch

Qualifications for this position:

Previous doctor's office or mental health/substance abuse agency is preferred.

Excellent computer and typing skills including being proficient in Microsoft Office and scanning of documents.

Strong communication skills.

Consistent Attendance

High standards of customer service.

Experience working with electronic medical records preferred.

Excellent analytical skills, including problem identification and resolution.

Understand and comply with all HIPAA regulations.

Summit Psychological Associates, Inc. is an equal opportunity employer that offers a competitive salary, health insurance options, a 401K plan, and other benefits.

Job Type: Full-time, Part-time applicants (20 or more hours a week) would be considered.

All clinicians must complete a background check after hired.