Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Are you ready to make a meaningful difference every day? At Jody Brackins State Farm, we're not just offering a job—we're inviting you to be part of a thriving community where exceptional customer experiences drive everything we do!

About the Role

As a Customer Service Representative, you'll be a vital part of our agency's success. Your attention to detail, outstanding communication skills, strong sense of urgency, and ability to multitask will ensure our clients receive the best service possible. We're looking for self-motivated, driven individuals licensed in Property & Casualty and Life & Health who are passionate about helping others and eager to grow. Why Choose Jody Brackins State Farm?

Empowerment & Growth

We believe in promoting from within! If you're sales-minded and ambitious, we provide exciting internal opportunities to elevate your career and take on new challenges.

Collaborative Culture

Join a mature, supportive office where teamwork and camaraderie thrive. We celebrate each other's successes and foster a fun, dynamic work environment.

Impactful Work

Every client interaction is an opportunity to provide peace of mind and build lasting relationships that positively impact our community.

Comprehensive Training

You'll receive top-tier training and ongoing support so you can confidently guide clients and become a trusted advisor—not just a representative. What You'll Do:

• Respond promptly to customer inquiries and provide accurate policy information
• Assist clients with policy changes, updates, and billing questions
• Process insurance claims and follow up to ensure client satisfaction
• Maintain detailed and accurate records of all customer interactions
• Identify and pivot to multi-line insurance opportunities to meet client needs

What We're Looking For: WE ARE HERE TO GET YOU THERE!

• Licensed in Property & Casualty and Life & Health insurance (required)
• Strong communication and interpersonal skills to connect with clients effectively
• Detail-oriented with excellent multitasking abilities
• A strong sense of urgency—ensuring timely and efficient service
• Previous customer service experience preferred
• Team player who takes ownership and contributes to collective success

Ready to Elevate Your Career? If you're a customer-focused, empathetic professional ready to make a lasting impact, we want to hear from you! Apply now and join a team that values your contributions and celebrates your growth.

Compensation: $40,000.00 - $55,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Cecilton, MD and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.