Fitness Services Manager

Job Description

Job Description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks

Fitness Services Manager Prestonwood Country Club | Cary, NC

Are you passionate about fitness, wellness, and delivering exceptional member experiences? Prestonwood Country Club is seeking an energetic, service-driven, and highly organized Fitness Services Manager to lead daily front desk and service operations within our Fitness & Aquatics facilities.

This is an exciting leadership opportunity for someone who thrives in a fast-paced, hospitality-focused environment and is passionate about creating outstanding experiences for members and guests. 

What You’ll Do

As the Fitness Services Manager, you will oversee front desk operations, member services, and daily administrative functions for both the Fitness and Aquatics facilities.

Key Responsibilities:

• Lead all Front Desk Services operations, including hiring, training, scheduling, coaching, and performance evaluations of staff
• Oversee daily operations of the Smoothie Bar, ensuring excellent service, product quality, and cleanliness
• Manage inventory, ordering, and stocking of smoothie, coffee, and related supplies
• Maintain cleanliness and organization of the Smoothie Bar and locker room areas
• Coordinate towel inventory and delivery with linen vendors
• Maintain JONAS POS and Member Screening systems; serve as liaison with IT support as needed
• Track daily attendance and guest fees and prepare monthly reporting
• Oversee administrative office functions, including supply management and equipment maintenance
• Maintain all club forms and documents, including waivers, medical history forms, and gift certificates
• Assist members with booking massage appointments using the MassageBook app
• Conduct new member fitness orientations, including facility tours and equipment instruction
• Promote fitness, massage, and aquatics services to enhance member engagement
• Monitor daily pool operations, including guest check-in and fee collection
• Communicate with pool management partners to ensure service consistency
• Partner with maintenance teams to maintain a safe, clean, and welcoming environment
• Address member concerns promptly and professionally to ensure excellent member satisfaction
• Enforce club policies and standards with professionalism and discretion
• Support additional operational needs as assigned by leadership

What We’re Looking For

We’re looking for a motivated leader with strong hospitality, fitness, and operational experience who can build relationships, inspire teams, and elevate the member experience.

Qualifications:

• Bachelor’s degree in a health-related field preferred
• 3+ years of customer service experience in the health, fitness, or wellness industry
• Personal Trainer Certification preferred (NASM or NSCA strongly preferred)
• CPR/AED Certification required
• Strong leadership and team management skills
• Excellent interpersonal, verbal, and written communication skills
• Strong attention to detail and organizational skills
• Ability to multitask and thrive in a fast-paced member-focused environment
• Passion for health, wellness, and exceptional service

Why Join Us?

At Prestonwood Country Club, we pride ourselves on delivering premier experiences for our members while fostering a positive and professional work environment for our team. This is a fantastic opportunity to partner with our Director of Fitness & Aquatics and help elevate service standards, improve operations, and create exceptional member experiences.

Compensation & Benefits

• Competitive pay based on experience and education. Range of $43,000 - $47,000 plus commission.
• Medical, dental, and vision insurance
• Life insurance
• Short-term and long-term disability
• Generous company-matched 401(k) plan
• Vacation and sick/personal time off

The selected candidate must successfully pass a background check, drug screening, and be authorized to work in the United States.

Ready to Make an Impact?

If you are a motivated leader with a passion for fitness, wellness, and exceptional service, we would love to hear from you.

Apply today and submit your resume for consideration.

Prestonwood Country Club is an Equal Opportunity Employer.