Manager of Conference Services

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high‑stakes litigation and government‑facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. Job Summary The Conference Services Manager has a general responsibility for the technical and operations support of all conference services, including audio visual, computer equipment, and other conference‑related activities in all the firm’s offices. The Manager oversees support to the customer community, managing the conference technology asset inventory, maintaining conference technology equipment, and ensuring all Conference Service representatives have the tools and knowledge needed to fulfill requests. Job Responsibilities Design and implement support policy and procedures for the Conference Services team. Manage and support the Conference Technology team with day‑to‑day tasks. Work and coordinate with the Director of Administration, Receptionists, Operations, Front Desk staff, and Catering Services to ensure excellent Conference Service is provided as requested by conference event coordinator or owner. Determine the cause of customer dissatisfaction involving conference technology and make immediate corrections where applicable. Keep management informed of all equipment problems and their resolution; submit regular failure/success reports and maintain a log of support activity including VTC usage, conference room technology setups, and web accounts. Develop and maintain procedures governing the operation and maintenance of all Conference Technology equipment. Develop baseline measurements of support activity and periodically review and re‑measure to ascertain the effect of environmental changes. Be responsible for the overall direction, coordination, improvement, and evaluation of Conference Technology. Participate in planning, policy and decision making discussions involving production, system availability, workflow and problems that may negatively impact system performance. Continually improve technical proficiency through research, self‑training and participation in internal and external training opportunities. Collaborate with other offices to ensure uniform conference technology is utilized. Knowledge, Skills and Abilities Strong background with A/V systems, network skills and multiple video conferencing platforms (Zoom, MS Teams, WebEx, etc.). Understanding of basic networking technology. Strong administrative and organizational skills. Strong Microsoft Office skills for generating reports via Excel or documentation via Word. Advanced hands‑on experience with video conferencing technologies and Unified Communication technologies such as Microsoft Teams, Zoom, Poly VTC endpoints, Crestron control system, IP protocols, bridging services, and VoIP. Demonstrated ability to communicate persuasively, both orally and in writing, on a prepared and extemporaneous basis. Ability to provide quality client service to both internal and external contacts; continually improve client service through recommendations to management and diligent, thoughtful and timely execution of support requests. Ability to delegate work to others to meet deadlines, goals and objectives, develop skills and knowledge of others, and build capacity and productivity of the team. Ability to lead others effectively in a team or cooperative, enthusiastic and friendly environment to complete small/medium‑scale projects and to reach established goals and objectives in a timely manner. Ability to analyze and interpret information from a variety of sources, applying critical and creative thinking to draw conclusions or develop solutions to complex problems. Ability to safely lift, move and carry items weighing up to 50 lbs. Requirements Education The position requires a Bachelor’s Degree in Computer Science or Information Systems. Equivalent training and experience may substitute for education. Experience The position requires a minimum of five years of increasingly responsible, directly related experience that included at least three years directly supervising others on a regular basis. US Pay Range US $124,000 – $164,000 USD per year. Benefits Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package, including healthcare, vision, dental, retirement, all‑purpose leave, and progressive options such as backup childcare, wellness programs, cultural events, and social activities. The firm rewards hard work and success while recognizing the importance of family and community service. EEO Statement EOE m/f/d/v. Crowell & Moring LLP participates in the E‑Verify program. Pursuant to the San Francisco Fair Chance Ordinance, the firm will consider qualified applicants with arrest and conviction records. #J-18808-Ljbffr Crowell & Moring