Service Operations Coordinator

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit Work that matters! Join us as a Service Operations Coordinator and be the engine behind the operation, keeping technicians moving, customers informed, and service running at full speed. You will take ownership of scheduling, dispatch, and work order execution, ensuring every job is handled quickly, accurately, and without disruption. From urgent service calls to complex coordination efforts, you will play a key role in delivering fast, reliable service and keeping the entire operation one step ahead. Here is who we are looking for Required: * Mechanical aptitude with the ability to ask questions and anticipate next steps in service processes is critical * Experience with dispatching, scheduling, and field service coordination within HVAC, mechanical, or facilities service operations * Proficiency with Microsoft Office Suite * You take pride in delivering great customer service, staying organized, being a reliable team player, and showing up ready to work every day * Ability to manage service agreements, documentation, and data entry with accuracy Preferred: * Experience with CMMSs (computerized maintenance management systems) * Experience managing vendor coordination, purchase orders, and inventory tracking Check out some of your day: * Coordinate and dispatch technicians and subcontractors for preventative maintenance, repairs, installations, and emergency service calls while optimizing schedules and routes. * Manage work orders end-to-end in service systems (e.g., Alliance), including creation, updates, audits, and completion tracking. * Administer maintenance agreements, including system setup, equipment entry, documentation, and ongoing updates. * Maintain service operations records, reports, and logs (PM reports, payroll, mileage, CARE reporting, agreements, and work order documentation). * Partner with Service Managers, Project Managers, and sales teams to support scheduling, proposals, reporting, and invoicing documentation. * Coordinate vendors and subcontractors, including onboarding, PO issuance, scheduling, file maintenance, and basic AP support. * Oversee inventory, parts ordering/tracking, fleet coordination, and equipment/asset management (tools, vehicles, uniforms, supplies). * Support daily operations including payroll processing, onboarding/offboarding, permit preparation (e.g., boiler annuals), customer escalations, and field service technology usage.