Contact Center Agent - Part Time

SAHARA Las Vegas

Provides telephone customer service support for all calls received while maintaining the core experience guidelines at SAHARA Las Vegas. Also r esponsible for assisting casino guests and hosts with all reservation requests.

Job Focus:

Focus is on, but not limited to the following:

Answers all guest inquiries while maintaining current knowledge/familiarity with all hotel services/features and local attractions
Assist all casino and transient guests with reservation requests, including but not limited to rooms, shows, dinners, limos and amenities
Ability to read/understand and evaluate casino play and hotel offers
Provide support to Casino Hosts, Loyalty Club, and VIP Check-In
Upon checkout issue comps based upon casino play & in accordance with comp criteria
Ensure compliance of brand standards, operating procedures, and policies
Performs all other job related duties as assigned
Ensures all call transfers are appropriately routed to the requested destinations
Ensures that call productivity is meeting the service guidelines set forth by the department and company
Effectively inputs guest, room and pertinent information accurately into the Hotel PMS

Desired Qualifications:

High School Diploma or equivalent is required

Must have the ability to effectively communicate in English, both written and verbal forms

One to two+ (1-2) years’ experience in a Hotel and/or Hospitality high volume reservation call center

A professional demeanor and attire is to be maintained at all times

Must have strong interpersonal and organizational skills

Ability to working independently with little to no supervision

Must have be able to perform in a team environment

Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership

Previous experience in a Gaming or Hospitality environment is desired

Must have exceptional time management skills

An intermediate to proficient understanding of Computer systems such as: Microsoft Word, Excel & Outlook is preferred

Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations

A valid Nevada Gaming License is required and must be obtained before entering this position

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Vacancy posted 4 days ago

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