Managed Services Lead, D365 FSC / F&O

Job Overview At Armanino, you determine your career path. This means you can pursue challenges you are passionate about in industries you care about. The firm is one of the top 20 largest accounting and consulting firms in the nation and offers a supportive community of resources to help you build your skills and expand your professional network. Job Responsibilities Serve as the primary point of contact and trusted advisor for clients, building strong relationships and leading proactive, strategic conversations about the evolution and optimization of their D365 environment. Oversee day‑to‑day managed services delivery, including issue resolution, enhancement requests, training coordination, system checks, and updates. Anticipate and manage risks, scope changes, and key issues across all engagements, ensuring transparency and timely communication with clients and internal teams. Partner closely with clients and cross‑functional teams to align priorities, define outcomes, and ensure seamless execution across support activities. Manage engagement budgets, forecasting, resource planning, and billing for multiple concurrent clients. Participate in planning sessions and executive‑level meetings to review ongoing work, progress against goals, and upcoming needs. Maintain accurate project plans and monitor progress to ensure deliverables, SLAs, and client expectations are consistently met. Serve as a connector between clients and internal teams, identifying opportunities for change orders and additional services while engaging the right stakeholders at the right time. Contribute to continuous improvement initiatives, developing and refining processes, tools, and best practices that enhance delivery efficiency and client outcomes. Collaborate with internal teams and subject‑matter experts to drive high‑quality solutions, knowledge sharing, and continuous improvement across the Managed Services organization. Support internal initiatives that improve systems, reporting, metrics, and operational processes across the Managed Services organization. Hybrid role: 50% in office / 50% remote. Qualifications Bachelor’s degree in Business, Accounting, Information Systems, related field or equivalent work experience. Minimum of 5 years professional experience with at least 3 years working with Microsoft D365 FSC/F&O, as an implementer, project manager, or power user. Demonstrated ability to show up with confidence and professionalism, even when navigating challenging client situations. Strong analytical thinking and problem‑solving skills, with the ability to quickly assess issues and recommend solutions. Clear, effective communicator, comfortable presenting, writing, and leading conversations with clients and internal teams. Self‑starter who takes initiative, stays organized, and thrives in a fast‑moving environment with minimal oversight. Proven ability to manage multiple priorities, deadlines, and keep work moving across several projects. Hands‑on experience working in Azure DevOps (ADO). Preferred Qualifications Previous experience with Workday, Wrike, and/or FreshDesk. Compensation Colorado residents: $97,700 - $133,000. Washington, Illinois, New York, and Southern California residents: $107,400 - $146,300. Northern California residents: $112,300 - $153,000. Compensation may vary based on skills, role, and location. Eligible employees at certain levels can participate in a discretionary long‑term financial incentive plan. Benefits Medical, dental, visionary coverage Generous PTO plan and paid sick time Flexible work arrangements 401(k) with profit sharing Wellness program Generous parental leave 11 paid holidays Equal Employment Opportunity Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. The company complies with applicable state and local nondiscrimination laws in every location where it has facilities. #J-18808-Ljbffr Armanino Advisory LLC