Software Operations Engineer II

AVL is one of the world’s leading mobility technology companies for development, simulation and testing in the automotive industry, and beyond. The company provides concepts, solutions and methodologies in fields like vehicle development and integration, e-mobility, automated and connected mobility (ADAS/AD), and software for a greener, safer, better world of mobility. Technical enough to solve the problem. Customer-focused enough to understand why it matters. We’re looking for a Software Customer Success professional to join AVL and work directly with our automotive customers at the intersection of software, test automation, and customer success. This position will be primarily based onsite at a customer location in Dearborn, Michigan, providing hands-on support and serving as a trusted partner and technical liaison to the customer while collaborating closely with AVL teams across the globe. You’ll help customers get maximum value from AVL software, support adoption and deployment, take ownership of challenges and escalations, and bring together the right people across our global organization to get issues resolved. If you enjoy working directly with customers, solving complex technical problems, and taking real ownership rather than simply handing off the next support ticket, this could be a great next step. Come help us turn great technology into successful customers and long-term partnerships. Location: Primarily onsite at a customer facility in Dearborn, MI, around 5-10% local travel, with collaboration across AVL's broader North American and global teams. Applicants must be currently authorized to work in the United States on a full-time basis. Employer will not sponsor an applicant for a work visa for this position.

ROLES:

• Creates software success plans for customer to ensure customer retention.
• Provides input for process and operations improvement to AVL leadership.
• Educates customer on AVL software capabilities, optimize usage of AVL software.
• Ownership of customer issues until resolution including escalation management.
• Software delivery and software deployment support.
• Provides regular status updates and KPI reports to AVL internally and to customer.
• Continuously aligns with global support teams.
• Relays customer feedback and be customer advocate internally.
• Understands customer IT environments and requirements.
• Learns and leverages successful concepts, practices and procedures across multiple customers.
• Relies on experience and judgment to plan and accomplish goals.
• A wide degree of creativity and latitude is expected.
• Other duties/tasks as identified and communicated.
• Travel required.

QUALIFICATIONS/SKILLS:

• Bachelor’s degree in mechanical or computer engineering or equivalent preferred
• 3-5+ years’ experience in related field
• 1+ years’ experience in a software development / management environment preferred
• For required local/regional travel, the individual must have a reliable personal vehicle/transportation.
• Completed course(s) related to test automation systems, emissions, etc.
• Excellent written and oral communication skills.
• Understanding of electrical and mechanical processes.
• Able to read and understand basic electrical and mechanical schematics and drawings.
• Thorough knowledge of PC operations, structure, MS Windows, and computer networking required.
• Working experience with test automation equipment preferred.
• Experience with emissions bench, fuel measurement systems and ECU/PCM controllers preferred.
• Understanding of internal combustion engine theory and operation preferred.
• Visual C++, ATL, COM/ActiveX, Visual Basic programming languages knowledge

AVL provides a competitive compensation and benefits package to all direct hires. Specific benefit details and offer packages will be communicated during the interview and/or offer stage. We look forward to receiving your details; please use our online application form or send your application to AVL North America, Inc. / AVL Test Systems, Inc. / AVL Mobility Technologies, Inc. EOE Veterans/Disabled. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling Show phone number.

ABOUT AVL NORTH AMERICA

AVL North America has a staff of more than 550 people and has four technical centers in Ann Arbor, Michigan, the Metro Detroit area, and Lake Forest, California.