Room Attendant

Job Description

Job Description

Description:

Job Summary: Performs routine duties of cleaning and servicing guest rooms and guest bathrooms, under the supervision of the Housekeeping Manager. Room Attendants promote a positive image of the property to the guests, by demonstrating pleasant, honest & friendly attitudes. Attendants should maintain complete knowledge of and comply with all housekeeping standards, departmental policies and follow all hotel’s procedures. As additional responsibility attendants may need to fill in & help out in Laundry Department. See Laundry Attendant Description attached.

Job Duties/Essential Functions Include but are not limited to the following:

• Maintains hotel guest rooms and bathrooms to ensure a safe and clean experience for hotel guests, associates and vendors.
• Sets up cleaning cart with supplies. Maintains carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
• Cleans and wipes down windows, doors, walls, closets and fixtures in rooms, public areas, and hallways.
• Washes shower walls and tub, cleans toilets and stall walls. Wipes exposed pipes, cleans mirrors, sinks and walls in order to have clean and sanitary guest restrooms.
• Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest, or is soiled or torn, to ensure adequate supply for arriving guests.
• Washes all hard floor areas (linoleum, tile, etc.) to remove dirt and soiled debris.
• Dust and polish all furniture, fixtures and wall hangings.
• Strips bed of all linens and remake beds with fresh linens.
• Check closets for cleanliness, wiping closet door, handle and overhead shelves. Restock the guest room supplies (e.g., hangers, extra blankets, extra pillows).
• Vacuum rooms and hallways.
• Inspect door and window locks to ensure they are in working order and immediately alert management/supervisor to any unsecured or unsafe situations, for the safety of guests and other employees.
• Check lights and remotes to ensure all are in working order.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Performs other duties as assigned.

Qualifications:

• Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
• Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform cleaning tasks.
• Ability to push and/or pull equipment weighting up to 100 lbs.
• Ability to lift a maximum of 50 lbs.
• Ability to communicate effectively with guests and associates.
• Ability to work a flexible schedule, including weekends and holidays.