Senior Software Engineer

About Opus

Opus is the first training platform purpose-built for frontline teams. Our customers use Opus to reach a workforce that is multi-lingual, multi-generational, and away from a computer all day. We are a team of service industry veterans and technology professionals who are passionate about creating simple, accessible technology that helps businesses with a deskless workforce create a world where everyone has a good job.

Learn more about the problems we are solving for our customers here.

Our traction

1. Trusted by hundreds of leading brands in hospitality and beyond
2. Tens of millions in revenue to date
3. Powering training for companies like Blaze Pizza, Smashburger, José Andrés Group, Salt & Straw, and many more
4. Training 10,000+ people every day, across 50+ global languages

Our team

We keep our engineering team intentionally small and highly leveraged. Every engineer has outsized impact, and many of us have been building together for nearly a decade. Our average tenure is 3+ years, and we value depth of collaboration, craftsmanship, and making it fun.

Where we work

Opus is a hybrid company headquartered in New York City. Some of us are in the office a few days a week, others are fully remote. We optimize for flexibility while making space for connection.

About the Role

As a Senior Software Engineer at Opus, you'll lead critical technical initiatives while mentoring other engineers and helping shape our engineering culture. You'll drive improvements that make our entire engineering team more effective while taking ownership of ambitious, ambiguous projects that directly impact our customers and technical foundation.

Unique Challenges

Opus serves tens of thousands of users every month across our web and mobile products. We must leverage the right technology in order to deliver a world-class experience to all users. Some challenges our team has had to solve are:

• AI training generation (text and media) and AI chat with content
• Auto-translate product copy and user generated content into 110+ global languages
• Queueing system that processes millions of jobs per day
• Complex domain modeling that enables fast delivery and long term flexibility
• Full text search across thousands of documents
• In-house tooling to accelerate developer workflows (MCP, agents)
• Dynamic media experience to support broad range of devices and connection quality

As a Senior Engineer, you'll be at the forefront of solving these complex technical challenges while maintaining performance and accessibility across our diverse user base.

What You'll Do
Technical Leadership

• Lead complex, ambiguous projects from conception to completion
• Anticipate technical issues at the product and architectural level, implementing long-term solutions
• Architect systems that will serve as foundations for years to come
• Drive monitoring initiatives to improve stability, reliability, and durability across our platform
• Make changes to engineering processes that improve quality of life for all engineers

Team Development

• Mentor both junior and senior engineers, directly contributing to their professional growth
• Foster a culture of feedback and continuous improvement
• Collaborate closely with product, design, and other engineering teams
• Balance speed with quality through tight feedback loops and strong observability practices

Product Ownership

• Serve as a product owner for engineering initiatives
• Participate in customer calls to better understand user needs
• Think critically about both detailed product decisions and high-level direction
• Regularly engage with end users to identify unsolved problems and opportunities

About You
Technical Expertise

• Full Stack Excellence : You're comfortable working across our backend (Django, Postgres), web frontend (TypeScript, GraphQL, NextJS), and mobile app (Expo/React-Native) each day
• Technical Vision : You can balance solving immediate customer problems while architecting for the future
• Systems Thinking : You understand how various components interact and can design robust solutions
• Quality Focus : You build systems that are observable, testable, and maintainable

Leadership & Autonomy

• Impact Oriented: You have a proven track record of moving businesses forward
• Deep Ownership : You take full responsibility for projects from whiteboard to production
• Problem Solver : You find creative solutions to novel problems, leveraging resources like our technical advisor network
• Initiative : You identify opportunities for improvement and drive implementation
• Communication : You can clearly articulate technical concepts to both technical and non-technical audiences

Our Technology Stack

• Django, Postgres, TypeScript, GraphQL, NextJS, Expo/React Native
• Experience with our stack is valuable, but we value engineering fundamentals and adaptability above specific technologies

*Background Check Requirement: As part of our commitment to SOC 2 compliance, all final candidates will be required to successfully complete a background check prior to employment