Service Advisor Porsche Littleton

Porsche Littleton Service Advisor

Stevinson Automotive is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to our team members, guests, and partners. Our culture focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Join a winning team at Porsche Littleton, a subsidiary of Asbury Automotive, a Fortune 500 automotive retailer with over 170 locations with 31 brands across 15 states! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.

Company benefits include:

• Weekly pay
• Paid holidays & paid time off
• Deferred holiday pay match
• Paid training
• Stock awards (select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and long-term disability plans
• Life insurance (whole life and term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's internal learning management system
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive employee referral program with bonus opportunities

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products and services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. In doing so, it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Generate and provide customers with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer's warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores
• Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicle and property
• Must be able to manage in a fast-paced work environment with limited supervision
• Must have great customer service, phone, and computer skills
• Previous automotive Service Advisor experience heavily preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Applications will be accepted until a candidate is chosen.

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.