Computer User Support Specialist

Computer Support Specialist

As our Computer Support Specialist, you'll play a critical role in ensuring smooth day-to-day tech operations to support our HVAC business. This position is responsible for installing, configuring, and troubleshooting hardware, software, networks, databases, and IT security systems. You'll collaborate with third-party vendors and field/office staff to protect company interests and provide timely technical support. This role aims to minimize technical disruptions, protect company assets, and support successful daily operations.

R&R Heating & Air Conditioning is a local, family business serving our area's community for over 40 years. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.

Key Responsibilities

• Resolve day-to-day tech errors and provide troubleshooting support directly to all system users.
• Manage and maintain the organization's technology systems
• Assist with new hire onboarding by setting up user accounts and configuring required devices like cell phones, tablets, and computers.
• Oversee networks, databases, and IT security protocols to protect company data.
• Create, update, and manage strict procedures for tracking company equipment and user assignments.
• Collaborate with third-party companies and vendors to protect business interests and meet technology needs.

Qualifications

• Minimum of 3 years of experience in an IT support role or a related technical specialist role OR degree in Information Technology, Computer Science, or a related field
• Strong knowledge of network protocols, database management, and IT security standards.
• Ability to troubleshoot hardware/software errors, manage assets, and resolve technical issues.
• Excellent communication skills to effectively explain technical errors, discuss new workflows, and teach correct processes to team members.
• Self-motivated and dedicated to completing projects in a timely manner; comfortable working independently with minimal supervision.
• Familiarity with Apple and Microsoft computer programs such as Excel and Word

Additional Skills (Preferred but Not Required)

• 5+ years of experience in an IT support role or a related technical specialist role
• IT certifications such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals.
• Familiarity with industry applications like ServiceTitan, Intacct, and Procore

What We Offer

• Opportunities for advancement and leadership development
• Competitive Pay
• Company vehicle provided
• CEU/licensing reimbursement
• Paid time off and 6 paid holidays
• 80% company paid Medical & Dental insurance for employees
• Kayaks and paddleboards available for employee use
• Employer Paid Life Insurance with EAP
• Seasonal Event Tickets
• 401(k) with company match
• A team-focused culture that values safety, accountability, and growth

If you're ready to lead with purpose and represent one of Spokane's most trusted HVAC companies, we want to hear from you. Apply today and take your career to the next level with R&R Heating and Air Conditioning.