Case Manager

Job Title: Case Manager - CCRS Brownsville Program Location: CCR Brownsville, 671 Osborn St., Brooklyn, NY, 11212 Position Type: Full-time Education Level: Bachelor's Degree or Equivalent Salary Range: $31.25 per hour Travel Percentage: None We are seeking a Case Manager to join our CCRS Brownsville Program at HSVS. Reporting directly to the Program Director, the Community Children's Center Case Manager will be responsible for delivering mandated counseling services to students, maintaining detailed session documentation, and preparing progress updates and annual review reports in accordance with IEP goals. The ideal candidate will act as a vital liaison among families, interdisciplinary team members, and external agencies, ensuring comprehensive support for students' academic achievement and emotional development. Primary Responsibilities Responsible for intake, admissions, and discharges of all residents, including processing and maintaining a waitlist and welcoming residents and their families during the initial stages. Ensure the initial outreach process is met within a 10-day target period to onboard the resident into the CCR as per OMH rules and regulations. Develop relationships with community organizations and resources to improve service access for residents in the program. Coordinate services to ensure continuity of care as families will need to be involved in the outcome of the Youth Exiting plan. Facilitate psycho-education workshops for residents and their families. Maintain frequent contact with residents' families and guardians; arrange visits with families (Weekend/Day Passes) and/or siblings; provide services to the child and family and prepare the family for reunification. Provide ongoing counseling and crisis intervention to all residents, meeting weekly for 15-to-30-minute sessions for billable notes. Follow up with residents' school for updates on attendance, transcript, report card, and tracking of possible promotion in doubt; attend IEP meetings and School Base Support program updates. Timely follow-up on incidents, read and sign logbook for weekend incident reports, and check in weekly with the Residence Manager for updates on all residents in the home and track progress of well-being, safety, school attendance, appointments, and family visits. Collaborate with the Benefits Entitlement Specialist to process Medicaid payments and SSI, ensuring timely payments to youths (Personal Need Allowance). Participate in staff interdisciplinary team meetings, family meetings, incident reviews, school meetings, service provider meetings, house meetings, and other necessary meetings such as family, crisis/safety, and discharge meetings during case consultation. Ensure all required documentation for a complete case record, including intake information and consents, admission note, service plans, monthly progress notes, weekly billable notes, assessments, service notes, aftercare follow-up (30/60/90), entitlement information, and other documentation as required for PRESICION Care, and update CAIRS database. Follow up to ensure youths attend appointments and have follow-up conversations from family and day passes over the weekend. Complete monthly program roster, weekly census, to be sent to the Operations Department Director every Monday. Ensure all HRA 2010e packets for supportive housing applications are completed and assist with applications for other housing options, bio psycho-socials, psychiatric evaluation updates for entry screening. Collaborate with the nurse to address medical-related concerns. Collaborate with the recreational specialists to ensure activities support the goals of the youths. Conduct relevant field visits to support the youths as required (home, hospital, escort to appointments, etc.). Perform other duties within the scope of the role necessary to support the program and youths. Qualifications Bachelor's degree required. Licensed or master’s level mental health professional; MSW preferred. NY State driver's license preferred. Must obtain First Aid Certification within the first 6 months of employment. Must be available to work flexible hours. At least 1-2 years of professional childcare or direct clinical support services experience. Experience as a clinician for clients with highly specialized needs and multiple psychosocial risk factors preferred. Ability to provide support, nurture, and counsel residents in a structured environment, delivering services through a trauma-informed lens using evidence-based models such as Motivational Interviewing and Intensive Permanence Services. Strong written and verbal communication skills sufficient to complete required documents and reports, and to participate in and facilitate meetings. Experience working with diverse communities and knowledge of multicultural issues. Benefits Rewarding work in a team environment. Paid vacation, sick, personal days, and holidays. 403(b) retirement plan with employer contribution. Health, dental, vision, and life insurance. Employee Assistance Program (EAP). Flexible spending account (Dependent Care, Medical, Parking, and Transit). Employee appreciation programs and events. Tuition assistance program. Professional development opportunities. WellHub discount. Verizon Wireless discount. BJs Membership discount. Various discounts on Broadway tickets, movie tickets, theme parks, sporting events, and gift certificates. HeartShare is an Equal Opportunity Employer (EOE). #J-18808-Ljbffr