Geek Squad Advanced Repair Technician

Geek Squad Advanced Repair Technician (Agent)As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to provide technology support and repair customers' computers and other devices. You'll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You'll perform repairs by troubleshooting and following our procedures. If you're passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you.What you'll do:Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phoneEstablish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceededPartner with other team members to maintain consistent and accurate documentation of customer requests and repairsEnsure all repair tasks are completed in a timely manner and partner with leaders when issues ariseMaintain knowledge, skillsets and certifications through training coursesBasic qualifications:6 months of experience diagnosing, troubleshooting or repairing technology productsExperience actively using and learning about consumer electronicsAbility to work a flexible schedule including holidays, nights and weekendsPreferred qualifications:Strong ability to prioritize and multi-task in a fast-paced environmentWhat's in it for you:We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. Our benefits include:Competitive payGreat employee discountFinancial savings and retirement resourcesSupport for your physical and mental well-beingAbout us:As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer.