Hospitality Manager

Join to apply for the Hospitality Manager role at Rose's Restaurant Group .

Pay range

Base pay range: $60,000.00/yr – $70,000.00/yr

Rose’s Restaurant Group is a James Beard award-winning team of diners with Michelin-starred restaurants, offering next‑level hospitality. Our mission is “To make this the most enjoyable place to work in and the most enjoyable place to dine.” We focus on communication, organization, teaching, growth, and having fun while driving excellence.

Benefits

• 100% Company‑paid medical benefits
• 100% Company‑paid dental benefits
• Average 45–50 hour work‑week for salaried employees
• Unlimited paid time‑off policy for salaried employees
• Parental leave plan
• 401(k) plan
• Complimentary gym membership
• Employee Assistance Program (covers mental health services, legal services, and additional support)
• Life insurance
• Critical illness insurance
• WMATA SmartBenefits program
• Most major holidays off
• Vision benefit program
• Unlimited high fives
• Personal financial advisor services
• Somm certification reimbursements

Qualifications and skills

Our ideal candidate will be hospitality‑focused with a background in service. They will be dependable, motivated to learn, committed to team collaboration, possess excellent communication skills, and be willing and able to provide authentic, warm service to guests each night.

Responsibilities

Creating culture

• Ensure staff are having fun to positively impact guests.
• Maintain restaurant standards consistently and model the expected behavior.

Service

• Act as the guest’s first point of contact and create a positive initial impression.
• Stay present, monitor the floor, and manage issues proactively.
• Serve as a communication bridge between back‑of‑house and front‑of‑house.
• Ensure menus are current and printed for service.
• Exemplify hospitality and lead by example.
• Know regulars, friends of the house, investors, and industry guests.
• Fill gaps as needed and support staff during service.

Guest relations

• Go the extra mile with hospitality.
• Elevate service standards and aim to exceed expectations.

Communications

• Handle internal email communications and MOD logs promptly.
• Distribute information to staff and managers as required.
• Share company‑wide announcements to promote transparency.

Training

• Provide training materials, schedules, and information sheets for new hires and menu items.

Day‑to‑day

• Respond promptly to emails and voicemails.
• Assist General Manager with projects.
• Plan the evening’s service before the pre‑shift meeting.
• Handle ordering as needed.
• Work varying hours, including closing shifts and service duty.
• Be able to lift up to 40 pounds and stand for extended periods.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Management

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