Vice President, Customer Success
Confidential
Vice President, Customer Success
About the Company
Leading provider of a cloud-based electronic medical records system
Industry
Information Technology and Services
Type
Privately Held, VC-backed
Founded
2012
Employees
201-500
Categories
- Cloud Infrastructure
- Health Care
- Health Diagnostics
- Medical
- Information Technology & Services
Specialties
- emr
- ehr
- substance abuse
- addiction treatment
- electronic medical records
- electronic health records
- saas
- and software as a service
- software as a service
- and eating disorders
About the Role
The Company is seeking a VP, Customer Success to lead the strategy, performance, and culture of its customer success function. This role is pivotal in owning retention, adoption, and customer lifetime value across the full customer base, spanning various market segments. The successful candidate will be responsible for defining and executing the customer success strategy, balancing digital and high-touch engagement, and will be a key partner to sales, product, marketing, and professional services. The VP, Customer Success will also be tasked with team leadership and development, ensuring the team is equipped to deliver meaningful outcomes to customers, and will be the primary voice for customer needs in leadership forums. Applicants must have a minimum of 8 years' experience in customer success, account management, or related functions, with at least 4 years in a leadership role within a SaaS environment. The role requires a strong operational and analytical mindset, the ability to navigate complex organizations, and experience in both scaled and digital customer success motions as well as high-touch enterprise engagement models. Excellent executive communication skills are essential, and a background in healthcare or health tech SaaS, with a focus on behavioral health, is strongly preferred. The ideal candidate will be adaptable, resilient, and thrive in an environment of change and ambiguity, with a proven track record of driving customer outcomes and leading a team to success.
Hiring Manager Title
Chief Customer Officer
Functions
- General Management
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Success in Detroit, MI vacancy
- ...Vice President of Customer Success About the Company Innovative time tracking software for remote teams Industry Internet Type Privately Held Founded 2010 Employees 51-200 Categories Technology Information Technology & Services Internet...SuggestedRemote work
- ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology and Services Type Privately Held About the Role The Company is in search of a Vice President of Customer...Suggested
- ...Vice President of Customer Success About the Company A hyper-growth startup helping professional services clients improve AI-driven marketing and retention. Industry Computer Software Type Privately Held About the Role The Company is in search...Suggested
- ...Vice President of Customer Success & Services About the Company Global leader in live production technology delivering innovative solutions for broadcasters and media companies. Industry Information Technology and Services Type Privately Held About...Suggested
- ...Vice President, Data Center Operations About the Company Provider of tailored IT solutions, emphasizing human touch, reliability, and customer success. Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded...Suggested
- ...Vice President, GTM Enablement About the Company Market-leading digital experience platform... ...rate optimization split testing customer experience optimization... ...consolidation of sales, SDR, and customer success enablement. This senior leadership role...
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...WorldwideShift work
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...
- JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them...Full time
$120k - $215k
...team.Job DescriptionImpact You’ll MakeAs a full-time Senior Vice President within our growing Transaction Advisory practice, this role makes... ...diverse perspectives and experiences to drive innovation and success. Our leadership is committed to inclusion and belonging...Full timeLocal areaFlexible hours- ...Experience developing and executing multi-platform solutions across key business categories (podcast experience a plus)Significant proven successful experience working in or with media & creative agenciesProven track record of successfully growing revenue through the...Full timeLocal areaFlexible hours
$172k - $258k
The Senior Vice President, Specialty Claims will provide executive leadership for the strategy, growth, and market positioning of ESIS Specialty... ...and continually refines approach to be sure services are customized, complementary and complete.The pay range for the role is $17...Work at officeLocal area- As the Vice President, Finance and Administration, you will provide strategic and operational leadership across NGNRI’s core administrative... ..., and in full support of its research mission. The successful candidate will bring senior-level experience in finance and administration...Full timeWork at office
- ...Regional Vice President / Producing Manager We’re looking for a high-performing Loan Officer who is ready to step into leadership—without... ...What we’re looking for in a leader: Approximately 5 years of successful experience in retail mortgage origination, to include Principal...Work at officeMonday to Friday
Primary Residential Mortgage
Southfield, MI4 days ago - ...Vice President of Corporate Communications Location: Detroit, MI- Onsite Type: Full-time Security Clearance: No clearance required, must... ...communications partner to leadership for interactions with government customers, partners, and external stakeholders. Coordinate closely with...Full timeContract workFor contractorsLocal area
Eccalon
Detroit, MI3 days ago - ...President, Chief Officer, Vice President, Director About the Company High-growth digital businesses... ...various business functions. The successful candidate will be a strategic thinker... ...understanding of the business models and customer profiles associated with the...Casual work
$200k - $225k
...Regional Vice PresidentThe Role As a Regional Vice President, you will have full operational and P&L responsibility for a large number of highly profitable... ...and center leadership through direct development, succession planning, and a genuine commitment to promoting from...Night shiftWeekend workBowlero Corporation
Allen Park, MI2 days ago$130k - $150k
...Vice President, B2B/Technology CommunicationsLocation: Chicago, IL, Detroit, MI, or remote As a Vice President supporting B2B and Technology... ...ambiguity, and driving overall client and new business success.Salary range is $130,000-$150,000. The salary will be commensurate...Contract workRemote workShift workFinn Partners
Detroit, MI4 days ago- ...Job Description The Vice President of Workforce and Talent Development serves as a strategic leader responsible for designing, executing... ...acquisition and retention strategies Support leadership development, succession planning, and internal mobility initiatives Establish...Contract workLocal area
Eccalon
Detroit, MI4 days ago $250k - $300k
...Overview Help empower our global customers to connect to culture through their passions... ...'ll love this role StockX is seeking a Vice President of Product to lead the strategy, vision... ...customer experiences across all platforms. Success requires deep e-commerce expertise (...Local areaShift workStockX
Detroit, MI4 days ago- Our client, a privately owned company in Metro Detroit, is seeking a VP of Accounting/Finance to join their team. RESPONSIBILITIES of the VP of Accounting/Finance Overall accounting and financial process ownership for the team, and comfortable being a "hands on" VP to ...
Venteon
Detroit, MI1 day ago - A leading aerospace and defense components manufacturer is seeking a dynamic VP, Operations. This role will drive operational improvements, scale production capabilities, and lead transformation initiatives with a focus on quality and performance. The ideal candidate has...
Truenorth Executive Search, Inc.
Detroit, MI1 day ago $120k - $160k
...Compensation: $120,000-$160,000 base salary, depending on experience Position Summary We are seeking a highly experienced and strategic Vice President of Operations to provide leadership oversight across senior living and skilled nursing operations for a growing organization....Local areaRelocationIndenovo Global Search & Selection
Detroit, MI1 day ago$305k - $412k
...we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs... ...service for rare patients . Position Summary: The Vice President, Clinical Development (Nephrology) will be the project co-lead...Temporary workRemote workShift workTravere Therapeutics
Detroit, MI4 days ago- ...Vice President of Implementation Services About the Company Renowned B2B financial technology... ...is pivotal in ensuring a world-class customer experience and accelerating the value for all parties involved. The successful candidate will be responsible for personally...
- ...Vice President, Privacy About the Company Expanding investment management firm Industry Investment Management Type Privately... ...is seeking a Vice President, Privacy to join their team. The successful candidate will be responsible for developing and implementing...Work at office
- ...Founding Vice President of Enterprise Sales, Healthcare Data & Analytics, Payers & Pharma About the Company Established healthcare... ...consultative selling, negotiation, and relationship building. The successful candidate will be responsible for shaping the future of...
- ...Vice President of Clinical Pharmacology About the Company Forward-thinking biotechnology company Industry Biotechnology Type... ...of Clinical Pharmacology to join their dynamic team. The successful candidate will be the go-to expert in clinical pharmacology,...
- ...Vice President of Engineering About the Company A large technology organization modernizing enterprise platforms and adopting generative... ...to lead a large, distributed engineering organization. The successful candidate will be responsible for defining and driving the...
- ...Vice President of Data About the Company Innovative provider of cloud-based software & touchscreen hardware Industry Computer... ...transformation and establish data as a key operating advantage. The successful candidate will be responsible for defining and executing the...For contractorsWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Success. Be the first to apply!
Related searches
- vp customer success Detroit, MI
- vice president development Detroit, MI
- vice president real estate development Detroit, MI
- vice president communications Detroit, MI
- vice president manufacturing Detroit, MI
- vp safety Detroit, MI
- vice president research Detroit, MI
- vice president tax Detroit, MI
- vice president of retail Detroit, MI
- vice president healthcare Detroit, MI