Assistant General Manager- Albuquerque Convention Center

Position Summary POSITION: Assistant General ManagerREPORTS TO: General ManagerDEPARTMENT: ExecutiveFLSA STATUS: Exempt The Albuquerque Convention Center, Kiva Auditorium, Civic Plaza, ABQ Rail Yards, and Jennifer Riordan Spark Kindness Sports Complex are the City of Albuquerque’s premier event venues hosting some of the city’s largest and most impactful events. Under the General Manager’s supervision, the Assistant General Manager directs facility operations, acts as a strategic partner on the Leadership team, and works closely with the team to ensure they meet performance expectations and deliver against key business metrics. The role coordinates and oversees day‑to‑day activity across several departments, including Sales & Marketing, Food & Beverage, Event Services, Facility Operations & Engineering, Security, Parking, Human Resources, and Booking/Ticketing. This position facilitates organizational efficiency to achieve financial objectives and provide best‑in‑class customer service. Key Responsibilities Implement facility procedures and goals in accordance with the strategy provided by the General Manager, the management contract, client/tenant objectives, and corporate policies. Responsible for operations of various departments including but not limited to Sales & Marketing, Food & Beverage, Event Services, Facility Operations & Engineering, Security, Parking, Human Resources, and Booking/Ticketing. Collaborate with department heads to review strategy and operational activity, determine improvements, and oversee implementation. Contribute to the development of KPI strategies for the organization and execute procedures to support their achievement. Maintain business operations, develop strategies to improve management practices, and introduce efficiencies across the organization. Lead long‑range strategy development to optimally position the organization, unlock opportunities, and promote performance, culture, growth, and strengthening measures. Analyze data, industry trends, and best practices to influence company strategy. Develop and maintain effective working relationships with boards, government departments, and key stakeholders in the community (including civic organizations, chamber of commerce, and visitor’s bureau). Foster strong relationships with the City of Albuquerque and collaborate with building tenant partners. Implement procedures within departments to establish and maintain customer service standards that ensure a positive and professional image and generate repeat business. Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility. Conduct post‑event operational and financial review and analysis. Attend and lead department head, leadership, and staff meetings, and maintain harmonious working relationships across departments. Negotiate contracts and agreements with sub‑contractors, promoters, and tenants for necessary activities and services at the facility. Coordinate, implement, and administer personnel development/training and safety/emergency procedures. Act in the absence of the GM and as the primary executive on duty at numerous events, maintaining total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings. Ensure contractual agreements, client event requirements, and code, law, ordinance, policy, procedure, risk management, safety precaution, rule, regulation, and emergency procedure compliance. Assist the GM and Leadership team in meeting key business objectives, delivering best‑in‑class service, and driving organizational efficiency. Availability to work extended and/or irregular hours, including nights, weekends, and holidays as needed. Other duties as assigned. Supervisory Responsibilities Plan, coordinate, and direct varied and complex administrative operations. Supervise and recognize human resource and personnel problems, resolve conflict constructively, supervise and motivate personnel, counsel on routine and sensitive personnel matters, and execute applicable solutions. Directly responsible for various departments in the organization. Qualifications Education and/or Experience: Bachelor’s degree from an accredited four‑year college or university with a minimum of five (5) years of industry experience, including at least three (3) years in a management function of a convention center, theatre, or similar property; or an equivalent combination of education and experience. Certificates, Licenses, Registrations: None. Skills and Abilities Possess skills and experience in contract negotiations, finance, HR, business law, labor relations, and supervising personnel. Proven experience leading business units or comparable organizations. Demonstrate competency in strategic planning and business development. Engage in decision making that is generally governed by procedure and guided by policy. Demonstrate knowledge in the meetings & events, sports, and live entertainment industry. Respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations. Working knowledge of data analysis and performance/operation metrics. Highly motivated, self‑directed, personable, positive, and hardworking. Detail oriented and able to perform independently with minimal supervision. Strong communication skills and teamwork orientation. Excellent organizational, planning, communication, and interpersonal skills. Follow oral and written instructions and communicate effectively with others in both oral and written form. Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedules and produce accurate results. Maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered in the course of employment. Physical Demands Regularly required to move around the facility; stand for long hours during events; work inside or outside the building as needed for events. Ability to lift and/or move up to 50 pounds. Equal Opportunity Statement Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal #J-18808-Ljbffr ASM Global-SMG