Coordinator, Student Financial Aid & Scholarships

Coordinator, Student Financial Aid & Scholarships

Provides assistance and supports all aspects of the daily operations of the Student Financial Aid & Scholarships Processing Center which involves accurate, consistent, and timely processing of financial aid programs and documents that determine financial aid eligibility. Supports data that are associated with effective communications that assist with the processing of student financial aid and manages financial aid programs and processes.

Essential Functions

• Provides support to Student Financial Aid & Scholarships projects as needed, including process mapping, policies and procedure implementation, and the building processes within Banner, Banner Self-Service and the college's reporting tools, etc.
• Daily activities may include any/all of the following processing tasks: processing financial aid applications in Banner, managing all electronic communications, Satisfactory Academic Progress (SAP) status, processing institutional scholarships, reconciling financial aid funds, processing all loans, processing Federal Pell Grant, processing Return of Title IV (R2T4), State Grant processing, etc.
• Provides support to and serves as a data reporter for Financial Aid experiments, provides analytical analysis of the impact of Financial Aid awarding, and uses data to support department goals
• Monitors and runs Banner jobs, makes independent decisions regarding federal requirements for student financial aid eligibility, student consumer information, and supports BANNER functionality for e-mail communications
• Participates in college-wide activities that promote student recruitment, retention, matriculation, and persistence.
• Interprets and accurately applies federal, state, and institutional rules, regulations, and policies, which result in making independent judgments that carry substantial fiscal consequences for students and for the institution
• Maintains electronic data and student records relating to financial aid eligibility and confirms inter-related electronic processes execute correctly
• Contributes to the formulation, development, and implementation of policies and procedures that ensures consistency and equity in the delivery of financial aid programs; Updates annual financial aid forms used to document and determine student financial aid eligibility
• Performs other duties as assigned

Required Qualifications

Education and Experience/Training

• Bachelor's Degree
• Minimum of three years of direct professional financial aid processing experience at a college or university managing federal financial aid programs
• Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations
• Demonstrated experience effectively making decisions that have major implications on the management and operations within a department

Knowledge, Skills and Abilities

• Excellent written, verbal and interpersonal communication skills
• Strong organizational and time-management skills
• Ability to work accurately with great attention to detail
• Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
• Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to effectively complete work assignments independently
• Comprehensive knowledge of state and federal financial aid regulations theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus
• Basic project management skills
• Intermediate proficiency with Banner (or equivalent program)
• Basic proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Intermediate proficiency with Microsoft Access
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
• Ability to collaborate, negotiate and resolve conflicts on major projects
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Sensitivity to appropriately respond to the needs of students and the community

Competencies

Critical Competencies

• Service Focus
• Continuous Improvement
• Quality of Work

Very Important Competencies

• Collaboration
• Adaptability

Important Competencies

• Communication
• Time Utilization

Preferred Qualifications

Education and Experience/Training

• Master's Degree
• Minimum of five years of direct professional financial aid processing experience at a college or university managing federal financial aid programs
• Demonstrated experience with Banner system and SARS programs

Physical Demands/Working Conditions

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Target Starting Salary Range: $55,000 - $60,000 The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.