IT Client Support Specialist II

Advancement & Partnerships Join our dynamic and growing Advancement & Partnerships team as we work together to power partnerships and transform lives through philanthropy. Together, we can unleash the potential of people and ideas to positively change the world. Your efforts on our team will help us to build the University for the Future. The Opportunity The IT Client Support Specialist II supports the desktop infrastructure and technology operations for UCF's Advancement & Partnerships division. This is a hands-on technical role focused on delivering exceptional service to staff, consultants, and student employees across the organization. In this role, you will troubleshoot hardware and software issues, support device deployment and network connectivity, assist with application testing, and help develop documentation that empowers end users. You will also assist the Service Desk Manager in coordinating tasks for student IT employees and provide occasional after‑hours and weekend support, including on‑site technology support at UCF football tailgate events during the season. This position is well‑suited for both internal UCF candidates with institutional technology experience and external candidates with a background in IT support and customer service. Responsibilities Serve as a first‑line resource for hardware and software issues across the Advancement division, supporting staff, consultants, student employees, and other UCF personnel. Log all incidents and service requests accurately in the Service Desk ticketing system. Track and manage technology inventory, evaluate hardware and software needs, and obtain vendor quotes to support purchasing decisions. Assist with new device imaging and deployment, check IP reservations, and support network connectivity for wired devices. Help maintain network‑connected equipment including printers, multifunction devices, and postage machines, coordinating with vendors when troubleshooting is needed. Assist with testing and quality assurance for the organization’s fundraising CRM platform (Blackbaud) and Group Policy configurations to help ensure reliable, consistent system performance for end users. Develop clear, user‑friendly technical documentation including tutorials, how‑to guides, and knowledge base articles that help staff resolve common issues independently. Assist the Service Desk Manager in delegating and managing tasks for IT student employees within the Advancement division. Provide general after‑hours and weekend support as needed. During the football season, provide on‑site technology support at UCF home game tailgate events. Minimum Qualifications High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor’s degree and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). Preferred Qualifications Experience in a service desk or help desk environment, with demonstrated ability to manage and resolve a high volume of support requests. Familiarity with ticketing systems (for example, ServiceNow, Jira, Zendesk, or similar platforms). Experience with device imaging, deployment, and lifecycle management. Working knowledge of network fundamentals including DHCP, IP reservations, and wired connectivity troubleshooting. Experience supporting and maintaining networked devices such as printers and multifunction equipment. Experience with Group Policy configuration and management in a Windows environment is a plus. Strong written communication skills with experience creating technical documentation for non‑technical audiences. Ability to work a flexible schedule, including occasional evenings, weekends, and event‑based assignments. A customer‑first mindset with a calm, professional approach to problem‑solving under pressure. Experience working in a higher education or nonprofit technology environment is a plus. Special Instructions to the Applicants This position may require occasional evenings and weekends. Working at UCF has its perks! UCF offers Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program Paid time off, including annual and sick time off and paid holidays Retirement savings options Employee discounts, including tickets to many Orlando attractions Education assistance And more… For more benefits information, view the UCF Employee Benefits Guide. Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF. Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins. Department Advancement and Partnerships Work Schedule UCF business hours are Monday‑Friday, 8:00 AM – 5:00 PM. Some nights and weekends may be required during Football season as needed. Type of Appointment Regular Expected Salary $23.33 to Negotiable Job Posting End Date

06‑24‑2026‑12‑00‑AM

Veteran's Preference Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit Equal Employment Opportunity Statement: The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request. UCF is proud to be a smoke‑free campus and an E‑Verify employer. If an accommodation due to a disability is needed to apply for this position, please call View phone number on click.appcast.io or email View email address on click.appcast.io. For general application or posting questions, please email View email address on click.appcast.io. #J-18808-Ljbffr University of Central Florida