OSP Laborer

Job Description

Job Description

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The Outside Plant Laborer supports the construction and installation of our fiber network, from conduit placement and trenching to aerial line construction and in-home cable installation. Reporting to the Manager, Construction, this is a hands-on, field-based role within our Outside Plant Construction team, working alongside crews at manholes, handholes, and job sites across our service area. The laborer helps prepare and restore work sites, follows safety protocols closely, and pitches in wherever the crew needs support. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise.

What the Role Involves

• Completing the installation of conduit using trenching and pneumatic missile techniques, ensuring proper placement and secure installation
• Completing outside plant construction activities, including setting handholes, pulling fiber cable, aerial line construction, and restoring work sites
• Safely entering manholes to complete audits, cable placement, general maintenance, and other assigned tasks
• Installing fiber and Cat5e cables inside homes and businesses
• Safely operating and maintaining construction equipment and tools
• Preparing work sites by clearing debris, marking locations, and setting up necessary equipment
• Following safety regulations and practices to ensure a safe working environment for all team members
• Maintaining accurate records of work performed and materials used
• Contributing to various projects, including aiding other departments and team members, as directed

What We're Looking For

• A strong commitment to achieving the department’s and company’s goals and strategic vision
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with cloud-based and mobile technology
• Ability to quickly learn proprietary software
• A willingness to improve existing processes with new systems
• Excellent organizational skills, time management, initiative, attention to detail, accuracy, and follow-through
• Outstanding communication and customer service skills, with the ability to convey information clearly both verbally and in writing and simplify complex concepts
• Ability to multitask and complete tasks in a fast-paced environment with minimal supervision
• Experience working in a high-availability network environment with tight SLAs
• Professional representation of the company at all times
• A proactive attitude within the team, including mentoring and knowledge sharing
• Flexibility to work various hours, including holidays, weekends, and overnight work as needed
• Effective cross-functional collaboration with team members at all levels, as well as customers and contractors
• A basic understanding of construction practices and a willingness to learn new techniques and equipment operation
• Knowledge of safety regulations and best practices in construction
• High school diploma or equivalent
• Previous experience in outside plant construction or a related field
• Ability to perform physically demanding tasks, including lifting heavy objects, excavating with shovels, working in various weather conditions, in confined spaces, and standing for extended periods, and at various hours of the day/night
• Valid Driver’s License with a satisfactory driving record

Nice to Have

• OSHA 10 or OSHA 30 certification
• Experience operating directional boring or pneumatic missile (mole) equipment
• CDL or specialized vehicle endorsement
• Confined space entry certification
• Bilingual in English and Spanish
• Exposure to fiber splicing or termination
• Forklift or heavy equipment operation certification

Working Conditions

• Availability to respond to after-hours callouts, and to work overtime, shifts, weekends, and holidays as required, remaining in service during outages until resolved
• Outdoor working environment with exposure to seasonal heat, cold, and other inclement weather conditions
• Driving a company-assigned vehicle to and from work sites in a safe and responsible manner during adverse weather conditions, heavy or light traffic, or at night
• Working at or near active roadways and vehicular traffic, requiring the use of traffic control devices, signage, and safety protocols to protect both team members and the public
• Work sites include manholes, hand holes, and similar locations, and will involve extensive walking on various terrain, working around objects and machinery in construction areas, and may require confined space entry and the ability to work in elevated areas
• Wearing and maintaining all personal protective equipment (PPE) required for this role and job site, including a hard hat, high-visibility clothing, steel-toed boots, eye protection, and hearing protection
• Exposure to loud noise from construction equipment, machinery, and tools, requiring the use of hearing protection as appropriate
• Regular use of hands and fingers to operate specialized equipment and tools; reaching overhead above the shoulders and horizontally, bending at the waist; standing and/or walking for extended periods of time; lifting objects up to 50 pounds, or in excess of 75 pounds with tool aids

What We Offer

• Competitive Salary Commensurate with Experience
• Medical, Dental, and Vision
• Supplemental Benefits — Accident, Critical Illness, Hospital Care
• Life and Disability
• Flexible Spending Accounts
• 401K with Match
• Life Assistance and Wellness Plan
• Vacation, Personal, Sick, and Holiday Pay
• Ongoing Professional Development & Educational Reimbursement Program
• Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle check. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.