Specialist, Network Operations

Job Description

Job Description

Position Overview:

The Logistics Network Operations Specialist provides real-time support across Carvana's transportation and delivery network, serving as a key contact for Site Leaders and Vehicle Transporters. This role fields driver calls, resolves on-road disruptions, and partners with Internal stakeholders to protect route performance and on-time delivery. Strong candidates bring excellent communication and problem-solving skills, plus comfort with operational data and  Google Sheets and understanding operational data . 

What you'll be doing:

• Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates, providing phone support for on-road incidents as they happen
• Source and select vendors that deliver strong service while mitigating risk and downtime
• Support Logistics field teams in real time to maintain route integrity and service levels
• Monitor exceptions and conduct root cause analysis to minimize postponed deliveries
• Use multiple internal systems to gather data and troubleshoot issues that arise in transit
• Maximize outbound capacity to improve on-time delivery and reduce transit times
• Partner with Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions
• Apply strong analytical and Google Sheets skills to organize and interpret operational data
• Document incidents accurately and communicate status and resolution plans to Logistics Field Leadership

What the job requires:

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• High School Diploma or GED, or equivalent experience.
• 2+ years of practical experience in Maintenance or Logistics.
• Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS
• Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
• Ability to multitask and prioritize effectively.
• Ability to maintain professionalism in a fast-paced environment. 
• Ability to work variable schedule(s) as necessary.
• Ability to commute and work out of the Tempe headquarters.
• Ability to work in an office environment, with extensive use of computers. 
• Ability to sit for up to eight hours per day. 
• Ability to communicate clearly and concisely, both written and oral.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.