Senior Workforce Forecasting & WFM Lead
Civic Federal Credit Union
Civic Federal Credit Union in Raleigh, NC seeks a Senior Workforce Management Analyst to lead forecasting, staffing optimization, and capacity planning for the Experience Center. You will translate member demand into actionable staffing and performance insights. The role requires deep knowledge of contact center operations, Genesys Cloud WFM, and analytics. You will mentor colleagues, implement new WFM capabilities, and drive forecast accuracy and scheduling efficiency. #J-18808-Ljbffr Civic Federal Credit Union
Vacancy posted 1 day ago
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