Program Manager

Department/Unit: Anesthesiology General Work Shift: Day (United States of America) Salary Range: $78,773.63 - $122,099.12 Essential Duties and Responsibilities Contributes to the creation of a compassionate and caring environment for patients, families, and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes to the success of the Mission. Demonstrates excellence in daily work. Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction. Exhibits positive service excellence skills to patients, visitors, and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays, and changes. Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers assistance. Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce. Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies, and department finances. Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating, and responding to unique, spiritual, personal, and cultural backgrounds of patients, families and colleagues. Administrative Role Assist ERAS Director with implementation and management of a coordinated system approach for comprehensive ERAS care at Albany Medical Center, in collaboration with Hospital Administration. Manage successful operation of the following functions: Preoperative ERAS Service functions, ERAS navigator and patient education, assist ERAS Director in ERAS performance improvement and patient safety, and assist in ERAS research activities. Assist ERAS Director in development of ERAS education materials and program, revise annually and present to the medical director, and the anesthesia chairperson Develop and implement annual plan and assist with formulation of recommendations to achieve plan objectives. Evaluate and recommend potential opportunities for cost containment. Anticipate ERAS patient flow trends and monitor monthly. Provide status reports of the preoperative phase of ERAS program. Manage day-to-day operations of the ERAS program, in partnership with the ERAS Anesthesia Director, and identify issues that will impact outcomes. Personnel Management Supervise ERAS program preoperative staff aka ERAS Navigators, including activities related to recruit, hiring, orientation, training, performance evaluation, and terminations. Maintain employee (ERAS Navigator) feedback process to enhance work processes and employee retention. Performance Improvement Facilitate and assist ERAS Director in the development and/or revision of patient care protocols and policies to improve ERAS care delivery. Recognize and address breakdowns in the system of care delivery for ERAS patients esp. in the preoperative phase. Participate in the development of the ERAS Program QIT plan annually in collaboration with Anesthesia ERAS Director. Compare and contrast patient compliance of ERAS prehabilitation activities across service lines, both past and present Quality Management Maintains compliance with hospitals accrediting body (DNV), New York State Department of Health regulatory requirements and internal benchmarking targets related to the ERAS Program. Assist ERAS Director with the oversight of all data abstraction related to the ERAS Program. Maintains preoperative ERAS database and reports pertinent data to ERAS Director for the purpose of improving patient outcomes. Assists ERAS Director in leading performance improvement processes for areas below compliance or areas identified for improvement. Clinical Activities Acts as an agent of change for clinical practice that will positively impact outcomes. Active member of the ERAS team and help ERAS navigators with patient care as necessary including patient education, setting pain expectations, collecting patient information, screening for barriers for ERAS care etc. Regularly demonstrates ability to exercise independent judgment. Consults with nursing and physician colleagues in situations requiring additional resources. Coordinates the interdepartmental process development and/or improvements (Nursing Units, Laboratory, Radiology, and others) that impact the ERAS Program. Focuses on measures to assure appropriate length of stay. Identifies and eliminates barriers to assure smooth transitions of care. Ensures supply of patient education booklets, protein shakes, incentive spirometer etc. Monitors ERAS patients’ movement across the continuum from pre-admission testing, surgeon offices, floor care, to rehab. Educational Responsibilities Assists ERAS Director and facilitates the development of necessary staff education for ERAS care providers esp. Navigators on new or revised clinical practice guidelines, policies, procedures, and protocols. Obtain a minimum of 8 hours ERAS specific education annually Collaborates with nursing and physician leadership under the guidance of ERAS Director to ensure all educational materials are developed and reviewed annually. Program Development and Marketing Assists ERAs Director with program planning for educational opportunities within the hospital, and for professional staff, and maintains records of all events. Works with The AMC Marketing Department to promote the ERAS Program by coordinating activities and hospital exposure. Research Assist or patriciate in ERAS research projects. Assist ERAS Director and facilitate protocol design. Additional Responsibilities Comply with Albany Medical Center employee health policies and annual educational requirements. Organizational Requirements: Comply with Albany Medical Center employee health policies and annual educational requirements. Maintain strict adherence to the Albany Medical Center Confidentiality policy. Incorporate Albany Medical Center Behavioral Standards and Guiding Principles into daily activities. Comply with all Albany Medical Center Policies. Comply with behavioral expectations of the department. Maintain courteous and effective interactions with colleagues. Demonstrate an understanding of the job description, performance expectations, and competency assessment. Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. Participate in departmental and/or interdepartmental quality improvement activities. Participate in and successfully completes Mandatory Education. Perform all other duties as needed or directed to meet the needs of the department. Qualifications Bachelor's Degree - required Master's Degree - preferred Current license to practice registered professional nursing in New York State Minimum 5 years working in an acute care setting, emergency nursing, or critical care required. Experience with perioperative patients preferred but not required. Working knowledge of medical terminology and procedures required Management and/ or supervisory experience preferred. Analytical/problem solving, and investigative skills required. Ability to work with minimal supervision required. Excellent communication, organizational, and interpersonal skills required. Stroke computer skilling including word processing, spreadsheet, database, presentation, and statistical software preferred RN - Registered Nurse - State Licensure and/or Compact State Licensure NYS Licensure and Registration Upon Hire - required Equivalent combination of relevant education and experience may be substituted as appropriate. Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. #J-18808-Ljbffr