Head OF Operations

Company

thyssenkrupp Polysius North America, Inc. specializes in the design and construction of turnkey cement plants. We support cement manufacturers around the world with an extensive portfolio of products and services and sustainable solutions based on more than 150 years of expertise and experience. Our plants and machines use state-of-the-art production processes to conserve resources, minimize environmental impact and deliver maximum performance and efficiency.

Your responsibilities

Position Overview:

The Global Head of Spare Parts Execution is a strategic transformation leader responsible for redesigning and scaling the global spare parts business into a highly efficient, customer-focused and digitally enabled operation. The role is commercial and process-oriented, focusing on business excellence, standardization, automation, and profitability rather than technical product solutions. The position will establish a world-class spare parts operating model that supports growth, superior customer service, and long-term competitive advantage with focus on the global execution perspective.

The successful candidate will establish a globally performing spare parts organization, significantly increase profitability and customer satisfaction, implement automated KPI and reporting structures, digitize and automate core processes, launch innovative business models and create a scalable operating model that sets a benchmark for the industry.

Duties and Responsibilities:

• Lead the commercial and operational transformation of the global spare parts business and establish a standardized global operating model.
• Design and implement tailored spare parts management solutions for customers, covering forecasting, inventory management, order fulfillment, and end-customer delivery.
• Design customer-centric service models that balance delivery speed, availability, cost and profitability.
• Identify and implement new business models for wear part and spare parts to drive growth and create additional revenue streams.
• Develop differentiated strategies for high-value and critical spare parts to maximize profitability and service performance.
• Drive digitalization, automation, and process simplification across the entire spare parts value chain with focus on speed and execution efficiency.
• Implement a global KPI framework, automated reporting, and management dashboards to support data-driven decision making.
• Challenge existing practices and lead radical change initiatives that reduce complexity and improve efficiency.
• Build lean scalable processes that support a global organization.
• Create a best-in-class operating model that could potentially be commercialized and offered externally as a service solution.
• Engage and inspire people across the organization for the transformation journey by fostering open communication, inclusive participation, and targeted initiatives to support motivation and buy-in.

Your profile

Required Knowledge/Skills, Education and Experience:

• Bachelor's or Master's degree in Business Administration, Supply Chain Management, Operations Management or a related field.
• Minimum 10 years of experience in aftermarket services, spare parts operations, supply chain, commercial excellence or business transformation.
• Proven success in global transformation programs, process optimization, digitalization and implementation of KPI-driven management systems.
• Experience in international and matrix organizations.
• Good verbal and written communication skills
• A valid driver's license

Additional Qualifications:

• Entrepreneurial leadership mindset with the ability to identify growth opportunities and create sustainable business value.
• Truly global perspective with experience operating across regions, cultures and business environments.
• Customer-centric thinking and the ability to translate customer needs into differentiated service offerings.
• Strong process excellence skills and a passion for simplification, standardization, and automation.
• Digital and data fluency, including analytics, dashboards, KPI management, automation, and AI-enabled solutions.
• Proven change leadership skills with the courage to challenge the status quo and drive radical transformation by inclusive participation.
• Excellent stakeholder management, communication, and influencing skills.

Travel:

Travel requirements up to 40%, as this is a global role.

The above description covers the main areas of responsibility; however, other duties incidental to this job function may be added or some of the duties listed above may be deleted as necessary.

The [above] is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your benefits

thyssenkrupp Polysius North America, Inc. recognizes and appreciates the exceptional quality of its employees. We are proud to offer challenging jobs with competitive benefits. Employees of thyssenkrupp Polysius receive a variety of financial and personal job benefits. The suite of benefits offered is meant as a supplement to your financial package and adds to your total compensation. Below is a brief summary of benefits which are available to all fulltime employees:

• Medical & Dental Insurance
• Vision Coverage
• Life Insurance - Company Paid
• STD/LTD - Company Paid
• FSA & HSA
• Voluntary Accident
• Hospital Indemnity
• Critical Illness
• Identity Theft Protection
• 401(k) Plan
• Roth IRA
• Supplemental Life & ADD
• Paid Time Off (25 days per year)
• Paid Holidays

Contact

We only accept online applications submitted through the 'Apply Now' button on this job posting. You can find all current job openings on our career site at: Thank you for your interest in joining our team!

Notices:

Job Applicant Notice of Collection

thyssenkrupp Notice of Fraudulent Job Offers