Dispatch Supervisor - INTERNAL PROMOTIONAL OPPORTUNITY ONLY

Essential Functions Recommend and assist in the implementation of goals and objectives; establish schedules for work to be performed; implement policies and procedures. Supervises and participates in receiving emergency calls from the public requesting police or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedure. Maintain contact with all units on assignment; maintain status and location of police field units. Coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies. Supervises and participates receiving non‑emergency calls for assistance; answer maintenance service emergencies on weekends and holidays. Supervises and participates entering, updating, and retrieving information from County, State, and National Law Enforcement databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Facilitate and participate in DOJ audits. Responsible for coordinating a comprehensive dispatch training program to new dispatch staff (includes recommendations, training, and evaluating); directs and monitors the work of trainee; develops schedules and work plans for trainee; works with employee to correct deficiencies; may be participating in the direct training of the employee. Provides comprehensive dispatch training to lower level or less experienced staff (including sworn personnel). Maintain and update dispatch training guides and procedures. Prepares summary reports and evaluations related to the Dispatch training program. Prepares and conducts performance evaluations on assigned subordinates. Prepares and coordinates the schedule for the Communications Section. This includes assuring adequate staffing for shifts; places call for off‑duty personnel needed for emergencies or to replace personnel who are ill; approves overtime and time‑off requests based on budget considerations and department procedure. Determines the need for after‑hour repair of communications equipment and requests the appropriate technician. Performs a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs related to public safety activities. Recommend and coordinate technology improvements and ongoing repairs with the City Information Technology Department. Provide updates to the Technical Services Manager on an ongoing basis. Additional Duties Test and inspect equipment as required. Perform related duties as assigned. Knowledge of Principles of supervision, training and employee performance evaluation; organization, procedures and operating details of a Police Department; issues impacting the local community and methods to address them; geographic features and streets within the area served; standard radio broadcasting procedures and rules; correct English usage, spelling, punctuation and grammar; City and Department policies and procedures; community‑oriented policing and problem‑solving; modern office equipment procedures including use of word processing and law‑enforcement specific databases and software; information technology, personal computer, and related software applications; principles and practices of customer service; modern organizational methods. Ability to Maintain physical condition appropriate to the performance of assigned duties and responsibilities including sitting for extended periods of time; maintain effective audio‑visual discrimination and perception needed for making observations, communicating with others, operating assigned equipment, reading and writing. Experience and Education Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Three years of increasingly responsible dispatching experience. Equivalent to completion of the twelfth grade. License or Certificate Possession of CA P.O.S.T. Public Safety Basic and Intermediate Dispatcher Certificate; Advanced Public Safety Dispatcher certificate is preferred, as well as the ability to obtain the CA POST Dispatcher Supervisory within 1 year of appointment. Working Conditions Environmental Conditions The environment includes exposure to stressful situations; work will involve pressure generated by the necessity for appropriate and timely response and follow‑up required by emergency and routine events that often occur simultaneously and supervising employees and significant incidents. Work will include shift assignments on evenings, weekends and holidays. Physical Conditions Essential and marginal functions require maintaining physical condition necessary for sitting for prolonged periods of time. The City of Novato is an Equal Opportunity Employer #J-18808-Ljbffr City of Novato