Medical Office Representative

Medical Office Representative

As a Medical Office Professional, you will be the welcoming face and voice of our clinic, providing essential administrative support for a smooth patient experience.

Every day, you will manage patient reception, schedule appointments, handle calls, and guide check-in/out. You'll verify demographics, process payments, and ensure clear communication between patients and staff, maintaining an efficient front desk.

To be successful in this role, you will possess exceptional interpersonal skills, strong organization, attention to detail, and tech proficiency. Your calm task management, compassionate approach, and dedication to excellence are paramount.

Responsibilities include answering phone calls and scheduling patient appointments, conducting patient pre-certification to ensure coverage for appointments and medical care, scheduling tests, procedures, and referral appointments, communicating with patients regarding appointments and instructions for procedures and tests, collecting insurance information and patient personal data, and may collect fees such as co-pays / co-insurance.

Job requirements include a high school diploma or GED, courses in and/or knowledge of medical terminology and surgery procedures, previous surgery scheduling experience, and computer and applications software experience. Some college courses are preferred.