Manager, Engineering (Nova) (Chicago)

Manager, Engineering (Nova) – Iterable

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Iterable is the leading AI‑powered customer engagement platform that helps leading brands such as Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform enables organizations to activate customer data, design seamless cross‑channel interactions, and optimize engagement with enterprise‑grade security and compliance.

With offices in San Francisco, New York, Denver, London, and Lisbon, and remote employees worldwide, we commit to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply.

How you will make an impact

We are looking for an Engineering Manager to lead the team responsible for building agentic experiences and integrating AI‑powered capabilities into the core Iterable application. The team owns the application‑facing development that turns emerging AI capabilities into reliable, usable product features.

In this role, you will guide a group of frontend, backend, and applied engineers working on conversational workflows, orchestration layers, and AI‑enabled product surfaces. You will balance people leadership with strong technical judgment, helping the team deliver high‑quality features while navigating ambiguity and evolving requirements in a fast‑moving product area.

What you will do

• Lead and support a team of engineers building agentic and AI‑enabled product experiences.
• Partner closely with Product, Design, and Data Science leadership to translate AI capabilities into scalable, user‑facing experiences.
• Guide the design and implementation of agent workflows, orchestration logic, and application integrations.
• Ensure AI‑powered features are reliable, observable, secure, and ready for production use.
• Drive execution across multiple initiatives, balancing short‑term delivery with sustainable technical direction.
• Foster strong engineering practices around code quality, testing, documentation, and iterative delivery.
• Coach and mentor engineers, supporting career growth and healthy team dynamics.
• Collaborate with other engineering and data teams to align on interfaces, dependencies, and shared goals.
• Contribute to hiring and onboarding as the team grows.

We are looking for people who

• Have at least 5 years of hands‑on software development experience.
• Have at least 3 years of experience managing and growing software engineering teams.
• Strong background in application or platform engineering, ideally in a SaaS environment.
• Experience leading teams that integrate AI or ML‑powered capabilities into production systems.
• Comfort operating at the intersection of product, platform, and data science teams.
• Strong technical judgment across system design, APIs, distributed systems, and developer workflows.
• Experience working with modern backend and frontend stacks.
• Ability to navigate ambiguity, make pragmatic trade‑offs, and drive execution across multiple initiatives.
• Excellent communication skills and ability to align technical work with business and product goals.

Bonus points

• Experience leading teams building agentic or LLM‑powered product experiences.
• Familiarity with agent frameworks such as Mastra or similar orchestration tools.
• Prior work on decisioning engines, rules engines, or real‑time personalization systems.
• Experience collaborating closely with Data Science and ML teams on production integrations.
• Background in marketing technology or customer engagement platforms.
• Experience scaling teams and systems in a remote‑first environment.

Perks & benefits

• Competitive salaries, meaningful equity, and 401(k) plan
• Medical, dental, vision, and life insurance
• Balance Days (additional paid holidays)
• Fertility & adoption assistance
• Paid sabbatical
• Flexible PTO
• Monthly employee wellness allowance
• Monthly professional development allowance
• Pre‑tax commuter benefits
• Complete laptop workstation

The U.S. base salary range for this position at the start of employment is $156,000 – $242,000 . Salary is determined by location, skills, experience, and internal equity considerations. Variable pay, equity, and other benefits will also be offered.

Recruitment disclaimer: Iterable, Inc.—and its official recruiting agencies—do not send job offers from free email services, request money or fees, or ask for personal documents before a formal engagement letter is signed. Contact suspicious offers via View email address on apply.placed-app.com .

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make hiring decisions on the basis of race, color, religion, ethnicity, gender, sexual orientation, disability, age, or any other protected class. We also consider applicants with arrest and conviction records per applicable laws.