Field Service Engineer, ARC

Field Service Engineer, ARC – Denton, TX ESAB Corporation, a global leader in fabrication technology and gas control solutions, is looking for a Field Service Engineer to support its ARC network. Responsibilities Identify and assess the technical training needs of the ARC network across North America. Develop and deliver a comprehensive training curriculum, including in‑person and online courses. Manage the technical training budget against defined targets. Identify gaps and produce technical writing such as service and repair guides, manuals, and procedures. Provide troubleshooting and diagnostics support, analyze complex equipment issues, and develop repair strategies. Interact directly with ARC technical staff and end users, respond to escalations, and offer expert guidance on equipment operation and maintenance. Write and distribute technical reports on malfunctions, component deficiencies, and design deviations. Participate in quality improvement meetings and projects. Perform preventive and corrective maintenance on customer‑owned machines when applicable. Communicate and troubleshoot with customers, engineers, technicians, and production personnel to resolve problems. Maintain accurate records of service issues, repairs, parts used, and other relevant information. Identify trends and develop best‑practice recommendations to improve repair performance. Drive ESAB brand values and philosophy through all training, support, and development activities. Adhere to safety protocols and regulations, and comply with industry safety standards. Manage spare parts orders, stocking requirements, and logistical functions to promote on‑time delivery and target service levels. Provide ad‑hoc on‑site support for key customers, including installation, troubleshooting, and repair. Qualifications Associate degree in electronic engineering technology or 2–3 years of related experience (or equivalent education and experience). Prior experience with ESAB equipment is a plus. Exposure to high‑voltage systems (240V, 460V, and 575V three‑phase). Knowledge of high‑power converters is preferred. Experience with structured training methodologies and learning management platforms (e.g., Critical Path, ESAB University). Strong electrical and mechanical background with knowledge of equipment repair and troubleshooting. Hands‑on experience repairing welding and cutting equipment or equivalent. Effective problem‑solving and analytical skills. Proficiency in project management tools such as Microsoft Project and in Microsoft Office applications. Ability to support the needs of and interact appropriately with cross‑functional personnel. Excellent customer‑relationship building skills and ability to work cross‑functionally and cross‑culturally. Excellent written, verbal, and presentation communication skills. Working Conditions Stationary position 50% of the time; include climbing stairs, walking, stooping, and standing. Must wear personal protective equipment when working or visiting manufacturing and plant locations. Constant computer usage and other office productivity equipment. May lift or move equipment weighing up to 50lbs and push or pull loads of up to 200lbs using provided safety tools. Travel required approximately 60% of the time; may be exposed to varying weather. #J-18808-Ljbffr The ESAB Group Inc.