Training Specialist (Remote - Work From Home)

Position: Training Specialist

Job Type: Full-time

FLSA Status: Non-Exempt

Compensation: $24.00-$28.00/hr

Department: Training and Development

This role is 100% remote with no face-to-face contact with patients. We have a "remote first" environment and are proud to have team members located nationally.

Summary

The Training Specialist at Lumata Health plays a pivotal role in developing and empowering Care Coaches to deliver exceptional patient care. This position focuses on designing and implementing training programs that equip Care Coaches with the essential skills and knowledge needed to excel in their roles. The Training Specialist will manage comprehensive onboarding, targeted coaching, and continuous support to ensure Care Coaches are prepared to meet their position's demands and contribute to Lumata's mission of preventing blindness. This role also includes monitoring Care Coaches' quality and productivity, providing ongoing feedback, and maintaining high standards across the Clinical Operations department by fostering a culture of continuous learning and development.

Essential Functions

• Develop and maintain up-to-date training content aligned with Lumata's standards and mission
• Identify and address training needs within the Clinical Operations department
• Resolve training-related issues and adapt programs as necessary
• Maintain clear and effective communication with leadership, management, and team members
• Collaborate with various teams to enhance and tailor training programs
• Ensure open and effective communication channels with new hires
• Demonstrate professionalism in all interactions according to Lumata's standards
• Uphold and model Lumata Core Values in daily tasks and interactions
• Foster a positive work environment that aligns with Lumata's mission and values
• Communicate quality and productivity expectations to new hires
• Evaluate new hire performance within their first 30 days and provide necessary feedback and adjustments
• Identify those who do not meet expectations and provide ongoing training and support as needed
• Track and report on new hire performance metrics to identify trends and areas for improvement
• Conduct orientation and arrange training schedules
• Set up shadowing opportunities with seasoned team members
• Ensure completion of all required training and skills check-offs before transitioning new hires to team pods
• Develop and implement individualized training plans based on new hire needs and progress
• Provide 1:1 coaching and answer queries from team members
• Ensure a smooth transition for new hires into Lumata and remote work environments
• Maintain accurate records of coaching sessions and new hire folders
• Address performance issues promptly and provide actionable feedback to support improvement
• Perform additional responsibilities as required to support Lumata Health's goals and objectives

Requirements

Required Skills

• Ability to work in a team environment with very little supervision
• Outstanding communication skills, both written and verbal
• Excellent organizational skills
• Excellent customer service, interpersonal and communication skills
• Excellent time management skills with the ability to meet deadlines
• Strong consultative skills, ability to provide guidance to patients
• Ability to provide feedback and insights to contribute to patients
• Ability to work across various time zones, effectively work remote with reliable WIFI allowing for consistent conferencing/calls
• Ability to consistently phone conference as the position requires and when needed

Education and Experience

• Healthcare licensure or certification (Ophthalmology experience preferred: COA, COT, COMT)
• 1–3 years Preferred experience in care management, case management, or as a trainer/super-user
• Proficiency in working with multiple software platforms
• Experience with CRM or omni-channel service platforms preferred
• Basic knowledge of Medicare, Medicare Advantage, and related compliance/billing requirements
• Strong data analysis, attention to detail, and organizational skills
• Ability to meet goals in a fast-paced, dynamic environment

Physical requirements

• Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)
• Prolonged periods of sitting at the desk and working on a computer
• Must be able to hear, speak, call and virtually meet
• Must be able to communicate both verbally and in writing

Work Environment

In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.

Benefits

• Medical, Dental and Vision
• Paid time off
• Parental leave
• ... more additional benefits

Who we’re looking for:

• Mission driven
• Curious
• Loves learning and developing skills
• Team player (though we understand you need focus time, too)

Why Join Us?

At Lumata Health, you’ll be part of a forward-thinking team that is dedicated to reshaping the future of healthcare. We offer comprehensive benefits, and opportunities for professional development. Join us in making a significant impact on patient care and engagement.

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.

Recognition: Regular feedback, performance incentives, and growth opportunities.

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: View email address on apply.j-vers.com (no unsolicited resumes please).

Disclaimer

This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.