Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hourly Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Since 2006, we’ve proudly served the Oregon and Washington communities as a dual-state licensed State Farm Agency, specializing in helping customers with out-of-state transfers and delivering personalized, high-quality service. With over 120 years of combined experience on our team, we bring a depth of knowledge and a collaborative spirit to every interaction.

As a second-generation State Farm Agent and proud Oregon native, I’ve built this agency on a foundation of community connection, hard work, and integrity. I’m a long-time member of the Tualatin Chamber of Commerce, and our agency is proud to support local businesses and community events. Over the years, our team has been recognized with honors including Ambassador Travel, Legion of Honor, and the Gold Honor award.

If you're someone who values community, personal growth, and being part of a tight-knit, knowledgeable team, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Paul Barton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.