TAP Data Entry Assistant

About Us:

Living Invigorating Valuable Experiences (LIVE, LLC), is a Woman owned, 8(a), and HUBZone certified, performance driven professional services government contracting company that provides a broad spectrum of services and solutions to U.S. government agencies and organizations, based out of Atlanta, GA.

About the Position

Please note that this is a contingent role. LIVE is seeking a detail-oriented TAP Data Entry Assistant to join our team at Holloman Air Force Base, New Mexico. This position will support the Military & Family Readiness Center (M&FRC) and its Transition Assistance Program (TAP), serving as the front-desk point of contact and performing TAP data entry in support of day-to-day operations. The contractor will work closely and coordinate extensively with Government personnel, including the M&FRC Flight Chief/Supervisory Community Readiness Consultant (CRC) and the TAP Core Compliance Expert (CCE).

The anticipated workload is approximately 80 hours per month; normal duty hours are Monday through Friday, 07:30–16:30.

Responsibilities:

• Receive visitors to the M&FRC in person, by telephone, email, and virtual methods (MS Teams); greet, assist, and appropriately refer customers in a friendly, service-oriented manner.

• Perform TAP data entry; monitor completion of eForms (DD Form 2648) through the DoD TAP database within 2 business days of initial counseling, pre-separation counseling, workshops, and capstone appointments.

• Log daily sign-in data in the Air Force Family Integrated Results and Statistical Tracking (AFFIRST) database and document customer interactions as tracked visits.

• Schedule client appointments and classes; send reminder emails to TAP enrollees at least two weeks prior to training; track class attendance daily.

• Perform TAP in- and out-processing functions and maintain inventory of TAP counseling folders, curricula, and resource materials.

• Safeguard the privacy and confidentiality of all customers; protect and properly dispose of (shred) paperwork containing CUI/PII.

• Maintain digital and hardcopy resource guides and phone directories; stock and monitor office supplies and notify staff of shortfalls.

• Provide marketing support: track and monitor marketing requests, post products to Facebook and monitor social-media interactions, distribute digital and hardcopy materials, and maintain the virtual TAP job board.

• Assist with managing Tockify, TimeTap, and other M&FRC class/appointment management websites.

• Support the Computer Lab/Discovery Resource Center (DRC): assist clients with printing, copying, faxing, and minor troubleshooting; help create MyAuth and VA.gov accounts and recover passwords; sanitize stations and perform daily opening/closing procedures.

• Handle minor customer issues and complaints; promptly elevate concerns to the Flight Chief/Supervisory CRC or TAP CCE.

• Perform front-desk opening (0800; 1030 on Thursdays) and closing (1600) procedures and keep the reception area safe and clean.

Requirements:

• Minimum 1 year of experience in front-desk reception and data entry.

• Knowledge of and experience with Microsoft 365 applications.

• Proficiency with social media and leveraging technology in marketing approaches and strategies.

• Ability to communicate fluently in English—orally, reading, and writing.

• Ability to obtain a Common Access Card (CAC) and base access; must pass a background check and submit a base access request letter no later than 5 calendar days prior to contract start.

• Completion of required annual training (Cyber Awareness Challenge, Controlled Unclassified Information, Operations Security, and Force Protection) and one-time MilLife Learning/OneOp readiness courses.

• Ability to maintain a neat, professional appearance with distinctive contractor clothing and name tag while on the installation.

Preferred Qualifications:

• At least two years of education in the social sciences, or two years of appropriate experience demonstrating mastery of social science topics.

• Prior experience supporting a Military & Family Readiness Center, Transition Assistance Program, or similar federal/DoD customer-service environment.

• Familiarity with AFFIRST, the DoD TAP database, and DD Form 2648 eForms.

Benefits:

• Medical, Vision and Dental Insurance

• 401-K plus match

• Paid vacation days

• Paid holidays

• Short-term and Long-term Disability

• Voluntary-term Life