Service Operations Manager - REQ ID 6503

Service Operations Manager - REQ ID 6503 Job Summary The Service Operations Manager provides leadership for location service operations and the management of location service supervisors and oversees location service operations within annual budget projections, maintains superior customer and employee relations that result in or support above-average CSP, EOS, NPI, NLS, PINS, FMRG and DCAL. Essential Functions and Responsibilities Manages the operation of the Service Center, including Shop Service, Field Service, and Administrative Personnel. Manages budget in line with forecasts, objectives, and overall company policies. Meets gross profit and PADE objectives. Supervises and develops the necessary manpower to maintain a functional Division in line with the overall Company policies and forecasts. Supervises the execution of an annual training program for the Division. Supervises and promotes Division CC and CPI Practices. Provides and maintains adequate, neat, and safe offices, workshop(s), yards, vehicles, tools, and other facilities required by the Division to meet the agreed-upon Company standards. Maintains exceptional customer relations. Maintains high-quality cooperation and communication with all company departments. Plans and maintains all Service facilities. Ensures the safety of all location personnel. Performs all other duties as assigned. Minimum Skills and Qualifications High school diploma or equivalent required, two or four-year degree preferred. Six years of service experience with heavy machinery, including two years of managerial responsibility required. Proven experience in areas of maintenance, financial management, human relations, training, safety, and customer satisfaction. Employee Benefits 401(k): Match and employer discretionary contribution. Health Insurance: Two options are available, including an HSA with a dollar‑for‑dollar match of up to $1,200 per year. Financial Access: Credit Union membership is available. Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage. Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation. Compensation: Base pay, annual bonus potential, and company success share bonuses. Physical Requirements Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible. EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor #J-18808-Ljbffr Complete Bus & Specialty Vehicles