Assistant General Manager

Overview Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team to develop top sales specialists, drive sales targets, manage financials, and oversee store merchandising. You’ll create an outstanding in-store experience that reinforces our brand and solutions and helps customers choose our wireless products and services. We believe in performance, collaboration, integrity, innovation, and celebrating success. You will take care of guests, support coworkers, and lead by example on the sales floor. You will coach team members one-on-one to reach the next level of performance and handle daily operational tasks when the General Manager is away. What we offer and who we are looking for is described in the sections below. Responsibilities Lead your team by resolving customer issues and assisting with customer transactions. Take direction from the store leader on day-to-day operations. Set and share daily/weekly/monthly goals with the sales team. Provide training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic. Identify selling skill gaps and develop plans to help the team meet and exceed sales metrics and quotas. Run store operations – analyze staffing needs, report financial and sales data, handle cash, ensure compliance, and coordinate with Facilities/Network/IT as needed for uptime and functionality. Monitor inventory, restock shelves, maintain device security, and manage store cleanliness. Lead store merchandising and planogram compliance according to company expectations. Complete store opening and closing activities. Collaborate to attain store targets on a daily/weekly/monthly basis. Qualifications Background in customer service within retail, restaurant, or wireless industries preferred. 1-2 years of experience in a customer service or leadership role. Management experience in a commissions-based sales environment. Proven track record of achieving challenging team and individual sales goals. Ability to balance multiple priorities in a multifaceted environment. Experience setting goals, evaluating performance, and developing a high-performing team. Basic interview skills and staffing knowledge. High school diploma or GED. One or more years of customer service, preferably in a retail or sales environment. Willingness to work evenings, weekends, holidays, and peak periods. At least 18 years of age and legally authorized to work in the United States. Physical & Training Requirements Ability to lift up to ten pounds. Ability to stand for long periods of time. Attend and successfully complete a 4-day New Hire University (NHU) training within 2 weeks of start date. Dual General Managers attend a 3-day General Manager University (SMU) within 30 days of NHU. Travel may be required. Ongoing online training may be required. Compensation & Benefits Compensation: Assistant General Managers earn a national average annual salary of $43,000 to $67,000, consisting of a base hourly rate of $17.16 plus uncapped commission. Paid Training Premium Health, Dental, and Vision Insurance Paid Maternity Leave 401K Match Tuition Reimbursement 50% off Verizon Service VNation Disaster Relief Referral Bonus Frequent Contests Career Advancement Opportunities What We Look For You thrive in a sales environment, enjoy developing and motivating a team, set high goals, and are open to new ideas. You relate well to diverse people and are attuned to others’ needs to help them perform at their best. Equal Employment Opportunity We are an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. #J-18808-Ljbffr Victra - Verizon Authorized Retailer